Gambia Revenue Authority Pioneers Customs Modernization in West Africa

Gambia Revenue Authority Pioneers Customs Modernization in West Africa

Supported by the Swedish-funded WACAM project, The Gambia Revenue Authority (GRA) is pioneering the WCO-promoted competency-based HRM model in West and Central Africa. By reviewing key HRM tools and strengthening institutional capacity, GRA aims to become a regional benchmark, leading industry development and providing valuable experience and lessons for other customs agencies. This initiative represents a significant step towards modernized customs administration and enhanced talent management within the region, potentially setting a new standard for customs operations.

02/12/2026 Customs Knowledge
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Benin Customs Modernizes HR Leads Reform in West Africa

Benin Customs Modernizes HR Leads Reform in West Africa

With the support of the World Customs Organization, the Benin Customs Administration launched a Human Resource Modernization project aimed at building a competency-based HRM system. Through capacity building, job catalog refinement, and regional cooperation, Benin Customs has set a precedent for improving efficiency and promoting regional customs modernization. The project emphasizes continuous improvement and comprehensive implementation to create a highly efficient and professional workforce. This initiative showcases Benin's commitment to modernizing its customs operations and fostering a skilled workforce capable of meeting the evolving demands of international trade.

01/26/2026 Customs Knowledge
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Mali Customs HR System Sets Benchmark for West Africa

Mali Customs HR System Sets Benchmark for West Africa

With the support of the World Customs Organization, Mali Customs successfully implemented a competency-based human resources management system. Through broad participation and high-level support, they optimized recruitment, training, and performance management. This experience provides a valuable reference for other developing countries, emphasizing the importance of high-level commitment, broad participation, and a gradual approach. The goal is to enhance the professionalism of the customs workforce and contribute to national economic development.

01/26/2026 Customs Knowledge
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Wcos MADAO Project Enhances Customs Management in West Africa

Wcos MADAO Project Enhances Customs Management in West Africa

The World Customs Organization (WCO) launched the West Africa Customs Modernization Project (MADAO) to enhance strategic management capabilities. Following regional training, national-level support will be provided to establish strategic systems. This initiative aims to improve customs efficiency and effectiveness across West Africa by strengthening their strategic planning and management processes. The MADAO project focuses on building sustainable customs capacity through training and the development of robust strategic frameworks, ultimately contributing to regional economic growth and security.

01/26/2026 Customs Knowledge
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WCO Enhances Customs Capacity in West and Central Africa

WCO Enhances Customs Capacity in West and Central Africa

The World Customs Organization (WCO) is assisting Côte d'Ivoire Customs in upgrading its human resources management system by introducing competency-based management and project cycle management methodologies. Through expert training, tool development, and action plan formulation, the initiative aims to enhance the capabilities of customs officials. This capacity building effort lays the foundation for customs modernization and serves as a valuable reference for other customs administrations. The project focuses on improving efficiency and effectiveness within the Ivorian customs service by equipping personnel with the necessary skills and knowledge.

01/26/2026 Customs Knowledge
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WCO Backs Gambias Customs Reform for West African Leadership

WCO Backs Gambias Customs Reform for West African Leadership

The World Customs Organization (WCO), through the WACAM project, is assisting the Gambia Revenue Authority (GRA) in building a competency-based human resource management system. Through expert consultations and institutionalization efforts, the GRA is expected to become a benchmark for human resource management in West Africa, offering valuable lessons for other developing countries. This initiative aims to strengthen the GRA's capabilities and contribute to its overall effectiveness and efficiency in customs administration.

01/26/2026 Customs Knowledge
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West Africa Customs Seminar Advances Gender Equality in Trade

West Africa Customs Seminar Advances Gender Equality in Trade

The World Customs Organization (WCO) held a high-level Gender Equality and Diversity (GED) seminar in Nigeria, empowering customs administrations from four West African countries. By raising awareness of gender mainstreaming, focusing on gender and security issues, and utilizing the GEOAT tool, the seminar assisted customs departments in developing and implementing GED action plans. The aim is to promote trade security, inclusive development, and address the challenges faced by women in cross-border trade. This initiative strengthens customs capacity to better serve all members of society.

01/30/2026 Customs Knowledge
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Senegal Customs Adopts HR Modernization Under West Africa Project

Senegal Customs Adopts HR Modernization Under West Africa Project

Funded by the Swedish government, the World Customs Organization (WCO) supported the modernization of human resources management in Senegalese Customs through the West Africa Customs Administration Modernization Project. The project focused on building a competency-based human resources management system. Key tools such as job classifications, competency models, and job descriptions were developed to improve Senegalese Customs' management efficiency and international competitiveness. The initiative aims to strengthen the customs administration's capacity and contribute to regional economic development.

02/03/2026 Customs Knowledge
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West Africa Enhances Customs Skills with Origin Rules Training

West Africa Enhances Customs Skills with Origin Rules Training

The World Customs Organization (WCO) and Japan International Cooperation Agency (JICA) are jointly advancing the Rules of Origin 'Pool of Trainers' project in West Africa. A workshop held in Abidjan, Côte d'Ivoire, aimed to enhance the capacity of West African customs administrations in implementing rules of origin. The initiative focuses on developing experienced trainers and establishing a sustainable training system to facilitate trade and economic development within the African Continental Free Trade Area (AfCFTA).

02/03/2026 Customs Knowledge
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WCO Enhances Customs Training Across West and Central Africa

WCO Enhances Customs Training Across West and Central Africa

The WCO-WACAM project aims to establish a regional pool of human resources experts for Customs administrations in West and Central Africa. Through capacity building, tool development, and follow-up support, the project enhances HR management within Customs departments, ultimately improving their efficiency and competitiveness. It emphasizes a competency-based HRM approach and develops tools such as job catalogs, competency frameworks, and job descriptions. These resources lay the foundation for Customs modernization and contribute to more effective and professional Customs operations in the region.

02/03/2026 Customs Knowledge
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