user centric design News

Amazon Adds Fees for UPS Store Returns to Cut Costs

Amazon has started charging fees for returns at some UPS stores, a move that's part of its cost control strategy, aiming to guide customers towards more economical return options. This adjustment reflects the trend of e-commerce platforms focusing on refined operations, requiring a balance between cost control and user experience. In the future, e-commerce platforms will pay more attention to improving operational efficiency and service quality. This change highlights the ongoing need to optimize the return process for both the company and the consumer.

01/28/2026 Logistics

Ecommerce Drives Techfocused Lastmile Delivery Innovations

This report delves into the transformative impact of e-commerce on the supply chain, with a specific focus on the critical role of technological innovation in last-mile delivery. It gathers insights from logistics executives, revealing the challenges and opportunities in parcel transportation. The report explores how technology can be leveraged to optimize last-mile delivery strategies, enhance efficiency, reduce costs, and improve the overall user experience. It highlights the key trends and best practices shaping the future of e-commerce logistics and last-mile fulfillment.

01/29/2026 Logistics Industry Insights

WCO Upgrades Tool to Improve Customs Valuation Compliance

The World Customs Organization has upgraded its Diagnostic Tool on Tariff Classification, Valuation and Origin. This tool aims to assist national customs administrations in identifying and addressing weaknesses in tariff, valuation, and origin management. By improving management efficiency and reducing trade risks, it ultimately promotes global trade facilitation. The upgraded tool focuses on optimizing the diagnosis of rules of origin and enhancing user-friendliness. The improvements are expected to lead to better compliance and contribute to a more streamlined and predictable international trade environment.

01/26/2026 Customs Knowledge

AI Livestreaming Boosts Rural Ecommerce Sales by 75

Vast farmlands are undergoing digital transformation with Baidu's Hui Bo Xing, leveraging digital human livestreaming and Ernie Bot (Wenxin Yiyan). This has resulted in a 75% MoM increase in GMV, a 15-minute increase in user dwell time, and a 45% improvement in fan conversion rates. The case demonstrates that data-driven, refined operations and A/B testing for livestreaming strategy optimization are crucial. In the future, more intelligent digital humans, richer livestreaming scenarios, and a complete ecosystem will further promote the development of rural e-commerce.

01/26/2026 Logistics Industry Insights

Independent Ecommerce Sites Drive Crossborder Trade Growth

Independent e-commerce websites are emerging as a new growth engine for cross-border businesses, offering advantages like user data control, premium pricing, and risk diversification. Choosing the right operational model and website building solution is crucial, while avoiding common pitfalls. In the initial launch phase, focus on identifying blockbuster products and low-cost traffic combinations, building a traffic conversion system and a long-term compounding system. A stable supply chain, content creation capabilities, and patience are key to successfully operating an independent website.

01/26/2026 Logistics Industry Insights

AI Boosts Ecommerce Sales During Peak Season

Shulex launches a dual-engine solution featuring "VOC AI Insights + AI Customer Service Agent" to empower cross-border e-commerce sellers during the year-end mega sales. This solution enables precise identification of market demands, efficient handling of customer inquiries, and enhanced user experience, ultimately building long-term brand competitiveness. Already adopted by hundreds of leading brands, it serves as a robust support system during peak seasons. The solution leverages AI to analyze customer feedback (VOC) and provide intelligent customer service, driving sales and improving customer satisfaction.