WCO Proposes Green HS Codes to Support Circular Economy

WCO Proposes Green HS Codes to Support Circular Economy

A World Customs Organization seminar focused on Green HS, exploring how to improve the HS coding system to more accurately track the lifecycle of materials like plastics, metals, and wood, thereby promoting the circular economy. Experts suggested introducing more granular HS codes to differentiate types of waste, trace their origin and destination, and align with international agreements like the Basel Convention to achieve environmentally sustainable trade. The goal is to use customs trade as a tool for tracking materials and promoting responsible waste management.

01/26/2026 HS Code Query
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Euro Tests Key Support Ahead of US Eurozone Data

Euro Tests Key Support Ahead of US Eurozone Data

EUR/USD has fallen to a key support level, influenced by a stronger US dollar and the ECB's neutral stance. This week's Eurozone CPI and US Non-Farm Payroll data will be crucial, potentially impacting monetary policy decisions in both regions. Technical analysis indicates that the 1.1670 area is a significant support zone where bulls and bears are battling. The upcoming data releases will likely determine the short-term direction of the EUR/USD pair, with investors closely monitoring for signals regarding inflation and employment trends.

01/30/2026 Exchange Rate Query
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Chinese Engineers Enhance US Appliance Sales with Aftersales Support

Chinese Engineers Enhance US Appliance Sales with Aftersales Support

With the booming e-commerce market for small appliances in the US, after-sales service has become crucial. Choosing the right US after-sales repair overseas warehouse is essential. This guide provides e-commerce sellers with detailed selection criteria, covering aspects such as warehouse location, repair capabilities, inventory management, service quality, fee structure, return policies, communication skills, compliance, technical support, and contract terms. It aims to help Chinese sellers succeed in the US market by ensuring efficient and reliable after-sales support for their small appliance products.

01/30/2026 Warehousing
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Gambia Revenue Authority Boosts HR Management with WACAM Support

Gambia Revenue Authority Boosts HR Management with WACAM Support

With support from the WACAM project funded by the Swedish government, the Gambia Revenue Authority (GRA) pioneered the implementation of the WCO's competency-based Human Resource Management approach in West and Central Africa. A WCO expert team conducted a comprehensive review of GRA's key HR management tools, providing recommendations for improvement and an implementation plan. Modernizing HR management at GRA will enhance tax administration efficiency, optimize taxpayer services, and foster regional cooperation. This initiative marks a significant step towards improved governance and revenue collection in the region.

01/30/2026 Customs Knowledge
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Comoros Streamlines Customs with WCO Support to Boost Trade

Comoros Streamlines Customs with WCO Support to Boost Trade

The World Customs Organization (WCO) supports Comoros in acceding to the Revised Kyoto Convention (RKC), which aims to streamline customs procedures and promote trade facilitation. Through national workshops and expert support, the WCO assists Comoros in assessing gaps, developing action plans, and communicating with high-level government officials. This ensures Comoros meets the conditions for joining the RKC by June 2019, embracing a new era of global economy. The initiative helps Comoros modernize its customs practices and integrate more effectively into the international trading system.

01/30/2026 Customs Knowledge
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South American Call Center Boosts Pet Brand Sales with 90 First Call Resolution

South American Call Center Boosts Pet Brand Sales with 90 First Call Resolution

Pet brand YP partnered with Callnovo's South American call center to solve technical support challenges, significantly improving after-sales service efficiency and user satisfaction. With 24/7 availability, native-speaking technical experts, and a professional customer service system, YP's first-time resolution rate for technical issues increased to 90%, and user satisfaction reached 95%. This partnership successfully transformed YP's strategy from reactive support to service leadership, enhancing brand competitiveness.

02/03/2026 Logistics Industry Insights
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Saia Moves Customer Service to Local Terminals for Faster Support

Saia Moves Customer Service to Local Terminals for Faster Support

Saia Logistics is decentralizing its customer service functions to local terminals to improve responsiveness and customer experience. This move aims to break the traditional centralized service model by directly connecting customers with local teams. While facing challenges in balancing efficiency and cost, it promises breakthroughs in rapid response and personalized service. This transformation also inspires the logistics industry, highlighting the need for continuous innovation and technology adoption to adapt to evolving customer needs. The shift emphasizes localized support for enhanced customer satisfaction.

01/08/2026 Logistics
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Mali Customs Boosts Training with WCO Support for Staff Efficiency

Mali Customs Boosts Training with WCO Support for Staff Efficiency

With the support of the World Customs Organization, Mali Customs developed a Human Resource Management Strategy for 2018-2021. This strategy aims to enhance employee skills, improve work efficiency, and strengthen organizational cohesion through tools like competency models, ultimately achieving the overall mission of customs. The success of Mali Customs has attracted significant attention from the Ministry of Finance and is expected to be promoted to other government departments. The focus is on building a capable and motivated workforce to drive customs modernization and improve overall performance.

01/26/2026 Customs Knowledge
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EU Airport Subsidy Rules Gain IATA Support for Fair Competition

EU Airport Subsidy Rules Gain IATA Support for Fair Competition

IATA welcomes the European Commission's ruling on airport subsidies, believing it will foster a level playing field among European airports and lay the groundwork for a healthy aviation industry. IATA's Director General emphasizes the importance of eliminating market distortions and calls for improved overall aviation efficiency. This includes lowering airport charges to provide better services for passengers. By addressing unfair subsidies and promoting efficiency, the aviation industry can thrive and offer more value to consumers.

02/12/2026 Logistics Industry Insights
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