Amazon's FBM return policy will be adjusted on January 26, 2026. The refund processing period will be extended, and refunds will be automatically issued after the deadline, resulting in the loss of SAFE-T claim eligibility. Sellers need to optimize their processes to avoid potential risks associated with the new policy and ensure timely handling of return requests to maintain claim eligibility.
The US Senate passed the 21st Century Postal Service Reform Act, aiming to alleviate the USPS's financial struggles. The bill seeks to achieve USPS financial self-sufficiency through measures such as encouraging early retirement, adjusting the pre-funding mechanism for retirement benefits, and expanding business scope. While challenges remain significant, the act offers a glimmer of hope for USPS reform. It represents a crucial step towards stabilizing the postal service and ensuring its long-term viability in a rapidly changing communication landscape.
The contract renewal negotiations between the United States Postal Service (USPS) and Amazon are facing challenges, with USPS's plan to implement a 'reverse auction' sparking controversy. Experts believe that Amazon may reduce its reliance on USPS, but a fully self-operated delivery network is unlikely in the short term. This event reflects the increasing competition in the e-commerce logistics industry. The outcome of these negotiations will significantly impact the future of package delivery and the relationship between traditional postal services and e-commerce giants.
The long-standing partnership between FedEx and USPS faces challenges as USPS cuts air cargo volume, impacting FedEx's profits. With their contract nearing expiration, negotiations are proving difficult. FedEx is responding with its DRIVE program and network redesign. Experts believe both companies need to control costs. The future of their collaboration will significantly influence the express delivery industry landscape. USPS's reduced air freight reliance is a key factor, forcing FedEx to adapt and potentially seek alternative revenue streams. The outcome of the negotiations will determine the extent of their future cooperation.
The FedEx contract with USPS is nearing expiration, posing challenges for renewal negotiations. USPS is shifting from air to ground transport to cut costs, impacting FedEx's profitability. FedEx is implementing the 'DRIVE' program to optimize operations and address structural shifts in business volume. The future of the partnership is uncertain and could reshape the competitive landscape of the logistics industry. The renegotiation will be crucial for both companies as they adapt to changing market dynamics and strive for sustainable growth. This outcome will significantly influence the delivery service strategies.
This paper explores how Amazon sellers can leverage the "Voice of the Customer" (VOC) to enhance customer satisfaction and reduce return rates. By analyzing customer feedback, sellers can optimize their products and improve their services, ultimately driving growth. The study examines the practical application of VOC tools within the Amazon marketplace, highlighting strategies for identifying key areas for improvement and implementing effective solutions based on customer insights. The goal is to provide actionable recommendations for sellers seeking to build stronger customer relationships and achieve sustainable business success.
UPS will acquire Happy Returns to integrate return services and reduce costs for retailers. Happy Returns' network of Return Bars significantly lowers return shipping expenses. This acquisition strengthens UPS's reverse logistics capabilities, offering retailers a more streamlined and cost-effective solution for managing e-commerce returns. By leveraging Happy Returns' existing infrastructure, UPS aims to improve the overall returns experience for both retailers and consumers, further solidifying its position in the competitive logistics market. The move is expected to benefit businesses by simplifying the often complex and expensive process of handling returned goods.
Amazon has started charging fees for returns at some UPS stores, a move that's part of its cost control strategy, aiming to guide customers towards more economical return options. This adjustment reflects the trend of e-commerce platforms focusing on refined operations, requiring a balance between cost control and user experience. In the future, e-commerce platforms will pay more attention to improving operational efficiency and service quality. This change highlights the ongoing need to optimize the return process for both the company and the consumer.
DHL Supply Chain's acquisition of Inmar Supply Chain Solutions aims to enhance reverse logistics capabilities in North America, addressing the surge in e-commerce returns. By integrating Inmar's resources, DHL will expand its service scope, improve technological strength, and enhance customer service capabilities to tackle the challenges and opportunities in reverse logistics. This acquisition signals a new round of consolidation and competition within the industry. The move is expected to provide more efficient and comprehensive solutions for handling returned goods, benefiting both retailers and consumers.
This article provides a detailed return-to-warehouse guide for Cdiscount sellers. It instructs sellers on how to contact the warehouse via email, fill out a pickup form, and schedule a pickup time to transfer unsold inventory to a third-party overseas warehouse, thereby solving the problem of inventory backlog. It emphasizes the importance of timely communication with Cdiscount customer service to ensure operations comply with the latest platform policies. This helps sellers effectively manage their inventory and avoid storage fees for slow-moving products.
