Upss Happy Returns Uses AI to Combat 765B Return Fraud

Upss Happy Returns Uses AI to Combat 765B Return Fraud

UPS's Happy Returns utilizes AI Return Vision to identify return fraud, reducing losses for retailers. This technology analyzes returned items for signs of damage, use, or discrepancies, flagging suspicious returns for further review. The combination of AI and human review is a growing trend in combating return fraud, offering a more efficient and accurate approach than traditional methods. This helps retailers minimize financial losses associated with fraudulent returns and improve the overall customer experience by ensuring fair return policies.

01/15/2026 Logistics
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How to Tackle the Challenges of Amazon FBA Returns and Re-labeling

How to Tackle the Challenges of Amazon FBA Returns and Re-labeling

Amazon's strict rules pose challenges for cross-border e-commerce sellers, with issues related to FBA inventory surplus and returns. The high return rate, reaching 15%-20%, leads to many products being unsellable due to damaged packaging or non-compliance with review standards. To address this, sellers must return the goods to a third-party overseas warehouse before sending them to the FBA warehouse for restocking.

07/18/2025 Logistics Encyclopedia
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Ecommerce Giants Outperform Fedex UPS in Holiday Deliveries Shipmatrix

Ecommerce Giants Outperform Fedex UPS in Holiday Deliveries Shipmatrix

A ShipMatrix report indicates that FedEx, UPS, and USPS performed strongly during the peak online shopping week. The three major logistics providers efficiently handled the surge in parcel volume, ensuring a superior delivery experience for consumers. The report instills confidence in the e-commerce industry regarding logistics capabilities during high-demand periods.

01/15/2026 Logistics
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South Korea Sellers Adapt to Coupangs Strict Return Policies

South Korea Sellers Adapt to Coupangs Strict Return Policies

This article addresses the return issues faced by Coupang sellers, particularly malicious returns, and provides detailed strategies for dealing with them. It starts with product selection and product descriptions to reduce the return rate. For malicious returns, it elaborates on effective methods such as collecting evidence and applying for platform intervention, aiming to help sellers reduce losses and improve operational efficiency. The guidance helps sellers navigate the challenges of returns and optimize their business practices on the Coupang platform.

12/31/2025 Logistics Encyclopedia
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Amazon Sellers Cut Return Rates to Improve Profits

Amazon Sellers Cut Return Rates to Improve Profits

This article delves into the common causes of Amazon returns, including inaccurate product descriptions, incorrect parameter information, unclear usage instructions, and logistical issues. It proposes corresponding solutions, emphasizing that sellers should effectively reduce return rates through data analysis, Listing optimization, product quality improvement, and enhanced customer service. By minimizing returns, sellers can increase profit margins and achieve sustainable growth on the Amazon platform. The focus is on practical strategies to address the root causes of returns and improve overall customer satisfaction.

01/04/2026 Logistics Encyclopedia
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Ebay Updates Return Policy Key Changes for US Sellers

Ebay Updates Return Policy Key Changes for US Sellers

eBay US has updated its return policy, requiring sellers to provide a US return address, free returns, or a 'refund only' option. This aims to enhance buyer experience and reduce cross-border return disputes. Sellers need to assess costs, optimize listings, improve service, and adapt flexibly to the new policy. This change impacts sellers who previously relied on international returns or other methods to handle returns on the eBay US platform. Understanding and implementing these changes is crucial for maintaining competitiveness.

01/27/2026 Logistics Industry Insights
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Ecommerce Firms Optimize Delivery Strategies to Cut Costs

Ecommerce Firms Optimize Delivery Strategies to Cut Costs

This paper analyzes price fluctuations in the e-commerce parcel delivery market, USPS policy adjustments, and challenges in supply chain management. It emphasizes that companies should control costs through diversified logistics channels, optimized packaging, and centralized shipping. Establishing a flexible and efficient supply chain management system and leveraging information technology to address uncertainties are crucial for success in this competitive landscape.

01/21/2026 Logistics
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