New IATA Course Aims to Boost Airline Customer Service

New IATA Course Aims to Boost Airline Customer Service

The International Air Transport Association (IATA) offers the 'Airline Customer Service' course to enhance the service skills of frontline customer service staff, addressing industry changes driven by the internet and social media. The course covers communication skills, cross-cultural awareness, and stress management. Through online self-study and examinations, participants can earn an IATA certificate, ultimately improving the customer service level of airlines. This program equips professionals with the necessary tools to excel in today's dynamic aviation landscape and provide exceptional customer experiences.

01/08/2026 Airlines
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Amazon Adjusts Return Policy to Balance Costs Customer Satisfaction

Amazon Adjusts Return Policy to Balance Costs Customer Satisfaction

Amazon is upgrading its seller return tools, helping merchants balance cost control and user experience through refined Returnless Resolutions and a new return dashboard. The key impacts of this upgrade are refined operations, data-driven decision-making, and improved user experience. This signals a future trend of intelligent and automated return management. The new tools aim to streamline the return process, providing sellers with more control and insights to optimize their return strategies and enhance customer satisfaction.

01/08/2026 Logistics
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From 3PL to 4PL: Decoding the Evolution of Modern Logistics Models

From 3PL to 4PL: Decoding the Evolution of Modern Logistics Models

This article explores the main differences between third-party logistics (3PL) and fourth-party logistics (4PL). It highlights that 3PL focuses on basic logistics management, while 4PL offers more comprehensive supply chain solutions by integrating resources to enhance efficiency and respond to rapid market changes. The trend of logistics outsourcing gives 4PL a significant advantage in improving service quality and reducing costs, indicating considerable potential for future development.

07/15/2025 Logistics Encyclopedia
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The Complexity and Challenges of Cross-border Door-to-door Logistics

The Complexity and Challenges of Cross-border Door-to-door Logistics

Cross-border door-to-door logistics is a crucial aspect of international trade. This article explores the complexities of logistics services and the meanings of different trade terms such as EXW, DDP, DAP, and DAT. It emphasizes the importance of experienced logistics companies in ensuring efficient and safe transportation, as well as their ability to provide a diverse range of added services.

07/17/2025 Logistics Encyclopedia
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