New IATA Course Aims to Boost Airline Customer Service

New IATA Course Aims to Boost Airline Customer Service

The International Air Transport Association (IATA) offers the 'Airline Customer Service' course to enhance the service skills of frontline customer service staff, addressing industry changes driven by the internet and social media. The course covers communication skills, cross-cultural awareness, and stress management. Through online self-study and examinations, participants can earn an IATA certificate, ultimately improving the customer service level of airlines. This program equips professionals with the necessary tools to excel in today's dynamic aviation landscape and provide exceptional customer experiences.

01/08/2026 Airlines
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Amazon Adjusts Return Policy to Balance Costs Customer Satisfaction

Amazon Adjusts Return Policy to Balance Costs Customer Satisfaction

Amazon is upgrading its seller return tools, helping merchants balance cost control and user experience through refined Returnless Resolutions and a new return dashboard. The key impacts of this upgrade are refined operations, data-driven decision-making, and improved user experience. This signals a future trend of intelligent and automated return management. The new tools aim to streamline the return process, providing sellers with more control and insights to optimize their return strategies and enhance customer satisfaction.

01/08/2026 Logistics
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Retailers Focus on Lastmile Delivery to Boost Customer Experience

Retailers Focus on Lastmile Delivery to Boost Customer Experience

This paper explores how to create a flawless last-mile delivery experience, emphasizing the expectations of consumers, delivery teams, and operations managers. By optimizing fleet utilization and adopting next-generation routing and dispatch platforms, businesses can improve delivery efficiency, reduce operating costs, and ultimately earn customer loyalty. The focus is on leveraging smart scheduling and efficient fleet management to enhance the overall delivery process and meet the evolving demands of the modern consumer.

01/29/2026 Logistics Industry Insights
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Free Directory Aims to Streamline Customer Acquisition in Germany

Free Directory Aims to Streamline Customer Acquisition in Germany

This article introduces a practical and free method for developing the German market: leveraging the German business directory website www.wlw.de. This website lists over 650,000 German companies. By using keyword searches, viewing company details, and contacting them via WhatsApp, you can efficiently reach target customers and help your business expand into the German market. It's a valuable resource for lead generation and market entry.

01/21/2026 Logistics Industry Insights
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Level3ai Raises 13M for Aidriven Customer Engagement in Asiapacific

Level3ai Raises 13M for Aidriven Customer Engagement in Asiapacific

Singapore-based AI company Level3AI has secured $13 million in seed funding. The company focuses on AI agents for enterprise customer interaction, aiming to expand its presence in the Asia-Pacific market. Level3AI provides 'outcome-driven' services, leveraging AI to enhance customer engagement and deliver measurable results for businesses. The funding will be used to further develop its AI agent technology and scale its operations across the region, catering to the growing demand for intelligent customer interaction solutions.

02/12/2026 Logistics Industry Insights
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Global Airlines Adopt NDC to Boost Profits Customer Loyalty

Global Airlines Adopt NDC to Boost Profits Customer Loyalty

The airline industry has long suffered from low profit margins, making retail transformation essential. By adopting NDC (New Distribution Capability), airlines can achieve cost control, revenue growth, and enhanced customer loyalty. The industry will likely see increased differentiation, with those embracing NDC benefiting and those clinging to traditional methods facing challenges. Accelya is committed to lowering the barriers to NDC adoption, helping airlines achieve digital transformation and collectively embrace a brighter future for the aviation industry. This transition is crucial for survival and sustained profitability.

02/12/2026 Logistics Industry Insights
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Foreign Trade Firms Boost Growth with Customer Acquisition Software

Foreign Trade Firms Boost Growth with Customer Acquisition Software

Against the backdrop of global trade recovery, foreign trade enterprises face challenges in customer acquisition. Traditional methods are inefficient, leading to the emergence of foreign trade customer acquisition software. This paper takes 'Maoxiaoqi' as an example to illustrate the advantages of such software in massive customer acquisition, efficient customer outreach, and customer follow-up process management. It emphasizes that digital transformation is a necessary path for the development of foreign trade companies, enabling them to thrive in the competitive global market.

02/03/2026 Logistics Industry Insights
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3pls Adapt Customer Strategies to Boost Supply Chain Resilience

3pls Adapt Customer Strategies to Boost Supply Chain Resilience

Armstrong & Associates' latest report provides an in-depth analysis of customer relationship trends in Third-Party Logistics (3PL). It reveals global and domestic market sizes, industry segment growth, service diversification applications, and regional market characteristics. The report emphasizes that companies should view 3PLs as strategic partners. By clearly defining needs, selecting suitable partners, establishing good communication, and conducting effective evaluations, businesses can build a more resilient supply chain and secure future success. This strategic approach is crucial for navigating evolving supply chain dynamics and achieving a competitive advantage.

02/04/2026 Logistics Industry Insights
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Ozon Sellers Guide Enhancing Customer Communication to Avoid Penalties

Ozon Sellers Guide Enhancing Customer Communication to Avoid Penalties

This article provides Ozon platform sellers with a detailed communication guide. It outlines prohibited communication behaviors on the platform, emphasizes customer service communication standards, and offers practical tips to improve communication skills. The aim is to help sellers effectively enhance buyer satisfaction and maintain brand reputation. It covers essential aspects of interacting with customers on Ozon, ensuring compliance with platform rules and promoting positive customer experiences. By following these guidelines, sellers can build trust and loyalty with their customers.

02/03/2026 Logistics Encyclopedia
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Crossborder Firm Daxue Enhances Refund Flexibility for Customer Engagement

Crossborder Firm Daxue Enhances Refund Flexibility for Customer Engagement

Dashu Cross-border offers flexible event refund settings. Merchants can customize refund deadlines in event management, allowing refunds until the event ends or within a specified number of days before the event concludes. Once the first user has paid, the refund settings cannot be changed. This provides a better user experience by offering control over refund policies and mitigating potential disputes related to event cancellations or changes. This feature is particularly useful for cross-border e-commerce events where refund policies need to be clearly defined.

01/20/2026 Customs Knowledge
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