Amazon Sellers Advised to Leverage Customer Feedback for Performance

Amazon Sellers Advised to Leverage Customer Feedback for Performance

Amazon sellers can proactively monitor and respond to feedback in "Voice of the Customer" to identify issues in products and operations and take corrective actions, reducing the risk of performance deterioration. Emphasize documenting improvement measures through "Take Action" to demonstrate a proactive approach to problem-solving to Amazon, which helps maintain good seller performance. By actively addressing customer concerns and showcasing improvements, sellers can safeguard their account health and improve overall customer satisfaction on the Amazon platform.

12/30/2025 Logistics Industry Insights
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New HOS Rules Strain Trucking Capacity Risk Supply Chain Delays

New HOS Rules Strain Trucking Capacity Risk Supply Chain Delays

Proposed changes to the U.S. Hours of Service (HOS) regulations for truck drivers could significantly reduce available trucking hours, further straining already tight capacity. Industry experts fear the new rules will lead to capacity shortages, increased costs, and service disruptions. Companies should proactively voice their concerns, adapt flexibly, and embrace innovation to navigate the impending changes. This proactive approach will be crucial for mitigating the potential negative impacts on the supply chain and ensuring continued efficient transportation of goods.

02/04/2026 Logistics
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Flexport Hires Philip Levy As Chief Economist to Boost Trade Analysis

Flexport Hires Philip Levy As Chief Economist to Boost Trade Analysis

Dr. Philip Levy is the Chief Economist at Flexport, renowned for his deep economic background and keen insights into global trade. He combines academic research with practical experience, leveraging Flexport's unique freight data to provide valuable information on global trade trends to the market. Dr. Levy actively participates in public policy discussions, significantly impacting global trade and economic development. His work offers a data-driven perspective on the complexities of international commerce, making him a respected voice in the field.

11/03/2025 Logistics Industry Insights
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Guide to Fixing Whatsapp Verification Code Problems

Guide to Fixing Whatsapp Verification Code Problems

This article delves into the various reasons why WhatsApp users may not receive verification codes, including incorrect phone numbers, network issues, SMS blocking, and server problems. It provides detailed solutions such as checking the number, network connection, and blocking settings, as well as suggesting trying voice verification or contacting customer support. The article also emphasizes the importance of preventative measures to avoid issues with missing verification codes. Furthermore, it offers advice on how to handle the specific situation of a banned phone number.

12/29/2025 Logistics Encyclopedia
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Kyoto Convention Review Urges Business Input on Trade Facilitation

Kyoto Convention Review Urges Business Input on Trade Facilitation

The revised Kyoto Convention's comprehensive review is entering a crucial consultation phase. Businesses should actively participate to understand key issues like data, electronic declarations, perishable goods, AEO, security, and customs control. Engage through industry associations and the WCO to voice concerns, assess the impact, and adjust strategies. This is vital to prepare for the evolving landscape of global trade facilitation and ensure compliance with updated customs procedures under the Kyoto Convention. Understanding these changes is paramount for smooth and efficient international trade operations.

01/26/2026 Customs Knowledge
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Amazon Sellers Use VOC Data to Cut Returns Boost Sales

Amazon Sellers Use VOC Data to Cut Returns Boost Sales

This paper explores how Amazon sellers can leverage the "Voice of the Customer" (VOC) to enhance customer satisfaction and reduce return rates. By analyzing customer feedback, sellers can optimize their products and improve their services, ultimately driving growth. The study examines the practical application of VOC tools within the Amazon marketplace, highlighting strategies for identifying key areas for improvement and implementing effective solutions based on customer insights. The goal is to provide actionable recommendations for sellers seeking to build stronger customer relationships and achieve sustainable business success.

01/04/2026 Logistics Industry Insights
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Amazon Tightens Return Rate Rules for Sellers

Amazon Tightens Return Rate Rules for Sellers

Amazon's new policy imposes stricter controls on products with high return rates, including adding labels and delisting ASINs. Sellers should check email notifications and "Voice of the Customer" reports. To reduce return rates, sellers should optimize listings, improve product quality, enhance packaging and shipping, and proactively address after-sales issues. Data analysis tools like ECPP ERP can help sellers identify problematic products and monitor risks, building automated protection capabilities. This proactive approach is crucial for maintaining a healthy Amazon business and avoiding penalties associated with excessive returns.

01/21/2026 Logistics Industry Insights
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SEO Shifts From Traditional Methods to GEOAI Integration

SEO Shifts From Traditional Methods to GEOAI Integration

This year-end sharing session with 450 attendees summarized the evolution of SEO: from traditional SEO to RLO (Reach, Listen, Optimize) for comprehensive online optimization, and finally to GEO (Generative Engine Optimization) in the AI era. The session explored how marketers can adapt to the AI revolution and achieve success. It covered the shift in SEO paradigms driven by AI, emphasizing the importance of understanding and leveraging AI tools and strategies. Key takeaways included adapting content strategies for AI-powered search, optimizing for voice search, and utilizing AI for data analysis and personalized marketing. The discussion highlighted the need for marketers to embrace continuous learning and experimentation to stay ahead in the rapidly evolving landscape of AI-driven marketing.

01/15/2026 Logistics Industry Insights
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Tech Adoption Boosts Supply Chains Amid Trade Wars

Tech Adoption Boosts Supply Chains Amid Trade Wars

A Descartes Systems Group study reveals that 74% of supply chain leaders consider technology crucial for growth, with an even higher percentage among high-growth companies. Global trade intelligence is the top technology choice at 36%, followed by trade analytics and supply chain mapping. Businesses are actively leveraging technology to address trade challenges and drive growth. This highlights the increasing importance of technology in navigating the complexities of modern supply chains and achieving strategic objectives.

02/04/2026 Logistics Industry Insights
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WCO Unveils Tech Network to Streamline Global Border Control

WCO Unveils Tech Network to Streamline Global Border Control

The World Customs Organization (WCO) has launched the Technology Network (TeN), aiming to be a leading global hub for border management technology. This platform facilitates information exchange, experience sharing, and collaboration among customs administrations, technology providers, and other stakeholders. It promotes technological innovation and application to improve global border management. Companies can register their products for free, and customs administrations can search for the latest technology solutions. The goal is to collectively build an intelligent border management ecosystem.

01/05/2026 Customs Knowledge
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