Botswana Overhauls Tax Agency for Improved Efficiency

Botswana Overhauls Tax Agency for Improved Efficiency

The Botswana Unified Revenue Service (BURS), in collaboration with the WCO, implemented a competency-based human resource management program. This initiative aimed to enhance organizational performance, improve employee engagement, and strengthen border management. The program focused on identifying and developing the necessary skills and knowledge for BURS staff to effectively carry out their duties, ultimately contributing to a more efficient and effective tax administration system in Botswana. The partnership with WCO provided valuable expertise and support in the design and implementation of the competency model.

01/05/2026 Customs Knowledge
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MENA Customs Boost Efficiency in Wcoled Workshop

MENA Customs Boost Efficiency in Wcoled Workshop

The World Customs Organization (WCO) held a workshop on organizational performance evaluation in the Middle East and North Africa (MENA) region, aiming to enhance regional customs effectiveness. The workshop covered core topics such as strategic planning indicator design and work area planning. Qatar Customs shared their experience in business intelligence exploration. Based on WCO standards, this event assists customs administrations in the MENA region to improve management and promote regional trade development. This initiative aims to foster efficiency and collaboration within the customs community.

01/05/2026 Customs Knowledge
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Kenya Customs Adopts Wcobacked Blended Learning for Training

Kenya Customs Adopts Wcobacked Blended Learning for Training

The World Customs Organization (WCO), through the WCO-ESA Project II, supports the Kenya Regional Training Centre (RTC) in adopting a blended learning approach to enhance the professional skills of customs officers. This involves integrating online and offline resources. The project includes establishing a national e-learning platform, training trainers, and piloting customs review courses. Blended learning is emerging as a new trend in customs training, contributing to global trade facilitation. This initiative aims to modernize training methods and improve the effectiveness of customs procedures.

01/07/2026 Customs Knowledge
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Lesotho Revenue Authority Modernizes Talent Management for Efficiency

Lesotho Revenue Authority Modernizes Talent Management for Efficiency

The Lesotho Revenue Authority (LRA) is implementing a competency-based human resource management system in collaboration with the World Customs Organization (WCO) to enhance operational efficiency and tax revenue. WCO workshops and capacity-building support are helping LRA staff acquire modern HR management skills and develop action plans. With strong commitment from LRA leadership, talent management is poised to be a key driver in the tax department's transformation. This initiative signifies a significant step towards modernizing the LRA and improving its ability to meet its revenue collection goals.

01/05/2026 Customs Knowledge
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World Customs Organization Outlines Global Trade Strategy

World Customs Organization Outlines Global Trade Strategy

The World Customs Organization (WCO) is shaping the future of global trade for 2022-2025 through strategic foresight. Leveraging regional workshops, the WCO gathers insights from its members to explore emerging trends, risks, and opportunities. The methodology and key elements of strategic foresight, contributions from the OECD and the EU, and the future global vision and actions are all contributing to shaping the future of customs. This proactive approach aims to equip customs administrations to navigate the evolving landscape of international commerce and ensure effective border management in a dynamic world.

12/30/2025 Customs Knowledge
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Ukraine Customs Academy Becomes Key EU Officer Training Hub

Ukraine Customs Academy Becomes Key EU Officer Training Hub

The World Customs Organization (WCO) has established a European Regional Training Center in Ukraine to enhance the capacity of customs officials in the European region, promoting trade facilitation and security. The Ukrainian Customs Academy was designated as the location for the training center, and a Memorandum of Understanding was signed with the WCO. The center will provide high-quality training courses covering various aspects of customs management, helping European customs administrations address international trade challenges and build efficient and secure customs systems. This initiative strengthens regional cooperation and supports effective customs practices.

12/30/2025 Customs Knowledge
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Peru Enhances Trade Efficiency with Customs Reform

Peru Enhances Trade Efficiency with Customs Reform

The SECO-WCO GTFP provided technical assistance to Peruvian Customs for implementing a Time Release Study (TRS). The aim was to enhance Peruvian Customs' capacity through WCO methodology training, procedure review, and software training, identifying bottlenecks and optimizing processes. The successful TRS pilot paved the way for national implementation, potentially improving Peru's trade facilitation and international competitiveness. This initiative highlights the importance of data-driven decision-making in trade facilitation. The study focused on identifying areas where customs procedures could be streamlined to reduce clearance times and improve overall efficiency.

01/05/2026 Customs Knowledge
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Indonesia Boosts Trade Security with Wcobacked AEO Program

Indonesia Boosts Trade Security with Wcobacked AEO Program

Indonesia is expanding its Authorized Economic Operator (AEO) program with support from the World Customs Organization (WCO). A seminar was held in Jakarta, sharing experiences from the EU, US, and Japan. The program aims to enhance supply chain security by certifying businesses, granting them benefits such as streamlined customs clearance and reduced risk. Future plans include integrating the AEO program with aviation security. The WCO has pledged continued collaboration to promote trade facilitation, attract investment, and improve Indonesia's international competitiveness. The AEO program is crucial for Indonesia's economic growth and global trade integration.

01/07/2026 Customs Knowledge
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Gambia Revenue Authority Leads HR Modernization in West Africa

Gambia Revenue Authority Leads HR Modernization in West Africa

The World Customs Organization (WCO), through the West Africa Customs Administration Modernization (WACAM) project, is supporting the Gambia Revenue Authority (GRA) in implementing a competency-based human resource management model. A WCO expert team reviewed GRA's HR management tools and provided recommendations for improvement and an implementation plan. GRA is expected to become a benchmark in human resource management in the West and Central African region, offering valuable lessons for other countries. This initiative aims to enhance efficiency and effectiveness within the GRA through strategic human resource development.

01/07/2026 Customs Knowledge
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Amazon Tightens Delivery Rules for SFP Sellers

Amazon Tightens Delivery Rules for SFP Sellers

Amazon US SFP policy is adjusted: the on-time delivery rate requirement is reduced from 97% to 93.5%, and the assessment period is shortened from 30 days to 7 days. The policy aims to balance consumer experience and seller efficiency. Sellers need to improve logistics stability and optimize inventory management to adapt to the new assessment standards.

12/30/2025 Logistics
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