Botswana Overhauls Tax Agency for Improved Efficiency

Botswana Overhauls Tax Agency for Improved Efficiency

The Botswana Unified Revenue Service (BURS), in collaboration with the WCO, implemented a competency-based human resource management program. This initiative aimed to enhance organizational performance, improve employee engagement, and strengthen border management. The program focused on identifying and developing the necessary skills and knowledge for BURS staff to effectively carry out their duties, ultimately contributing to a more efficient and effective tax administration system in Botswana. The partnership with WCO provided valuable expertise and support in the design and implementation of the competency model.

01/05/2026 Customs Knowledge
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MENA Customs Boost Efficiency in Wcoled Workshop

MENA Customs Boost Efficiency in Wcoled Workshop

The World Customs Organization (WCO) held a workshop on organizational performance evaluation in the Middle East and North Africa (MENA) region, aiming to enhance regional customs effectiveness. The workshop covered core topics such as strategic planning indicator design and work area planning. Qatar Customs shared their experience in business intelligence exploration. Based on WCO standards, this event assists customs administrations in the MENA region to improve management and promote regional trade development. This initiative aims to foster efficiency and collaboration within the customs community.

01/05/2026 Customs Knowledge
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Kenya Customs Adopts Wcobacked Blended Learning for Training

Kenya Customs Adopts Wcobacked Blended Learning for Training

The World Customs Organization (WCO), through the WCO-ESA Project II, supports the Kenya Regional Training Centre (RTC) in adopting a blended learning approach to enhance the professional skills of customs officers. This involves integrating online and offline resources. The project includes establishing a national e-learning platform, training trainers, and piloting customs review courses. Blended learning is emerging as a new trend in customs training, contributing to global trade facilitation. This initiative aims to modernize training methods and improve the effectiveness of customs procedures.

01/07/2026 Customs Knowledge
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Malaysia Customs Enhances Elearning to Train Officers

Malaysia Customs Enhances Elearning to Train Officers

Malaysia Customs has signed a new licensing agreement with the WCO to upgrade its e-learning platform to CLiKC!, aiming to enhance the capabilities of its customs officers. This marks a significant upgrade to Malaysia's customs training system, enabling the localization of WCO courses and customized training content. This initiative will improve training efficiency, reduce costs, and promote knowledge sharing, leading the way in regional customs modernization. The upgraded platform will provide better access to relevant training materials and contribute to the professional development of customs officers.

01/22/2026 Customs Knowledge
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Global Customs Agencies Tackle Ocean Plastic Pollution

Global Customs Agencies Tackle Ocean Plastic Pollution

The World Customs Organization (WCO) actively participates in UN World Oceans Day, highlighting customs' crucial role in marine environment protection. Through enforcing the Basel Convention, upgrading trade tools, and implementing the Asia Pacific Plastic Waste Project, customs are committed to combating illegal plastic waste trade and protecting marine ecosystems. The WCO calls for global collaboration, urging everyone to contribute, even in small ways, to safeguard our blue planet. This includes preventing plastic waste from entering waterways and promoting responsible consumption habits to reduce overall plastic pollution.

02/12/2026 Customs Knowledge
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Madagascar Boosts Tax Efficiency with Talent System Upgrade

Madagascar Boosts Tax Efficiency with Talent System Upgrade

The Madagascar Revenue Authority (MRA) is modernizing its human resource management system through a competency-based approach in collaboration with the World Customs Organization (WCO). This project aims to enhance the professional skills of tax officials, optimize HR processes, and ultimately improve tax efficiency and promote economic development. The WCO will continue to provide capacity-building support to help the MRA achieve its modernization goals. The focus is on building a skilled and efficient workforce to improve revenue collection and contribute to Madagascar's economic growth.

02/12/2026 Customs Knowledge
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Papua New Guinea Strengthens Anticounterfeiting Measures

Papua New Guinea Strengthens Anticounterfeiting Measures

The World Customs Organization (WCO) conducted an online training for Papua New Guinea Customs on combating counterfeiting and piracy. This initiative aims to enhance their intellectual property enforcement capabilities, protecting public health and economic development. With tools provided by the WCO and funding from Japan, PNG Customs will strengthen border controls to combat counterfeit goods and create a safer trading environment. The training focuses on practical skills and knowledge necessary to identify and seize counterfeit products, ultimately contributing to a more secure and legitimate global trade system.

02/12/2026 Customs Knowledge
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Jamaica Customs Adopts Digital Tools for Crossborder Efficiency

Jamaica Customs Adopts Digital Tools for Crossborder Efficiency

The World Customs Organization (WCO) is assisting Jamaica Customs in enhancing its cross-border collaboration environment. Through workshops, the WCO shared best practices for Single Window (SW) implementation, emphasizing the importance of regulatory coordination, data standardization, and process re-engineering. Jamaica has made progress in project implementation but still faces challenges. Recommendations include strengthening top-level design, establishing coordination mechanisms, and promoting data standardization to achieve trade facilitation and economic development. These efforts are crucial for streamlining customs procedures and boosting Jamaica's economic competitiveness.

01/30/2026 Customs Knowledge
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Lesotho Enhances Tax Efficiency with Wcobacked Training

Lesotho Enhances Tax Efficiency with Wcobacked Training

The Lesotho Revenue Authority, with the support of the World Customs Organization (WCO), successfully held a workshop on "Competency-Based Human Resource Management" through the "Human Resource Management Competency Building - WCO-UNCTAD Cooperation Project." This initiative aimed to enhance the professional skills of the human capital management team and representatives from various departments. The goal is to build a scientific and rational human resource management system, create an efficient and ethical tax workforce, and provide a solid guarantee for the economic and social development of Lesotho.

02/02/2026 Customs Knowledge
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Uganda Revenue Authority Adopts Datadriven Performance System

Uganda Revenue Authority Adopts Datadriven Performance System

The Uganda Revenue Authority (URA) sought WCO technical assistance to enhance its performance management system. The WCO assessed URA's current state and recommended improving performance indicator systems, enhancing data analysis capabilities, optimizing the application of performance evaluation results, and deepening the application of ASYCUDA/ASYPM systems. The report emphasizes that high-level support, full participation, and continuous improvement are key to success. The goal is to help URA improve operational efficiency and service levels. This includes refining KPIs and leveraging data for informed decision-making.

02/03/2026 Customs Knowledge
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