Mali Customs Adopts Competencybased HR Modernization

Mali Customs Adopts Competencybased HR Modernization

With WCO support, Mali Customs initiated a competency-based human resource modernization reform. This aims to build a high-quality, professional workforce through a modern training system, career development system, and integrity policies. The goal is to enhance overall customs performance, strengthen organizational competitiveness, and promote Mali's sustainable economic development. This paper analyzes the reform's background, objectives, key achievements, challenges, and opportunities. It also proposes recommendations for an action plan to further the reform's success and ensure its long-term impact on the Malian customs administration.

01/30/2026 Customs Knowledge
Read More
Gambia Revenue Authority Boosts HR Management with WACAM Support

Gambia Revenue Authority Boosts HR Management with WACAM Support

With support from the WACAM project funded by the Swedish government, the Gambia Revenue Authority (GRA) pioneered the implementation of the WCO's competency-based Human Resource Management approach in West and Central Africa. A WCO expert team conducted a comprehensive review of GRA's key HR management tools, providing recommendations for improvement and an implementation plan. Modernizing HR management at GRA will enhance tax administration efficiency, optimize taxpayer services, and foster regional cooperation. This initiative marks a significant step towards improved governance and revenue collection in the region.

01/30/2026 Customs Knowledge
Read More
Botswana Strengthens Environmental Customs Enforcement Under Global Pacts

Botswana Strengthens Environmental Customs Enforcement Under Global Pacts

The World Customs Organization (WCO), in collaboration with UNEP and others, held a workshop for Botswana Customs to enhance awareness of the Basel and Montreal Conventions and strengthen controls over the cross-border movement of hazardous waste and ozone-depleting substances. The workshop fostered cooperation between customs and environmental agencies. Further technical assistance is planned to support the implementation of the WTO Trade Facilitation Agreement. This initiative aims to bolster Botswana's capacity in enforcing environmental regulations and facilitating legitimate trade while preventing illegal trafficking of harmful materials.

01/30/2026 Customs Knowledge
Read More
Jamaica Customs Boosts Efficiency Through Leadership Overhaul

Jamaica Customs Boosts Efficiency Through Leadership Overhaul

The Jamaica Customs Agency (JCA), with support from HMRC and the WCO, is driving management transformation through Leadership and Management Development (LMD) workshops. These workshops aim to enhance managers' leadership, communication, and strategic thinking skills, fostering a people-centered, continuous learning, and high-performance organization. This is crucial for adapting to the challenges of the global trading environment. The JCA's practices offer valuable lessons for customs reform in other countries. The focus is on building capacity and creating a more effective and responsive customs administration.

01/30/2026 Customs Knowledge
Read More
West Africa Customs Seminar Advances Gender Equality in Trade

West Africa Customs Seminar Advances Gender Equality in Trade

The World Customs Organization (WCO) held a high-level Gender Equality and Diversity (GED) seminar in Nigeria, empowering customs administrations from four West African countries. By raising awareness of gender mainstreaming, focusing on gender and security issues, and utilizing the GEOAT tool, the seminar assisted customs departments in developing and implementing GED action plans. The aim is to promote trade security, inclusive development, and address the challenges faced by women in cross-border trade. This initiative strengthens customs capacity to better serve all members of society.

01/30/2026 Customs Knowledge
Read More
Uzbekistan Boosts Customs Audits with International Support

Uzbekistan Boosts Customs Audits with International Support

Uzbekistan Customs is actively building a post-clearance audit system within the World Customs Organization framework, drawing on international experience to enhance regulatory efficiency and improve the business environment. Through virtual study exchanges with German Customs, they are learning advanced methods and technologies. With recommendations from WCO experts, Uzbekistan Customs has made significant strides in building its post-clearance audit capabilities, injecting new momentum into trade facilitation in Central Asia. This progress contributes to a more efficient and transparent trade environment in the region.

02/02/2026 Customs Knowledge
Read More
World Customs Organization Balances Crisis Response and Global Opportunities

World Customs Organization Balances Crisis Response and Global Opportunities

At the 7th Annual Conference of International Organizations, the Secretary General of the World Customs Organization (WCO) shared WCO's strategies for responding to the COVID-19 pandemic and ensuring the stability of the global supply chain. He emphasized the importance of international cooperation and called for strengthened collaboration in areas such as digital transformation, e-commerce development, and disaster management to jointly address global challenges. The WCO's efforts highlight the crucial role of customs organizations in facilitating trade and ensuring security during times of crisis.

02/03/2026 Customs Knowledge
Read More
Ghana Tightens IP Laws to Curb Counterfeit Trade

Ghana Tightens IP Laws to Curb Counterfeit Trade

The World Customs Organization (WCO) is assisting Ghana in enhancing the capacity of its customs officers to protect intellectual property rights and combat counterfeit goods. The workshop focused on the legal framework and practical exercises, leading to the seizure of a significant amount of counterfeit products. This initiative aims to strengthen Ghana's ability to enforce IP laws and prevent the entry of fake goods, benefiting both consumers and legitimate businesses. The training covered identification techniques and risk assessment strategies to effectively target and intercept illicit shipments.

02/03/2026 Customs Knowledge
Read More
Malawis Customs Talent Strategy Wins World Praise

Malawis Customs Talent Strategy Wins World Praise

The World Customs Organization (WCO) successfully assessed the talent development foundation of the Malawi Revenue Authority (MRA), aiming to help build a stronger human resource system to address the challenges posed by the WTO Trade Facilitation Agreement. The assessment covered key areas such as strategic orientation, capacity building, and training systems. A national e-learning platform was also launched to support the MRA in enhancing customs professional capabilities. This initiative is crucial for Malawi to effectively implement trade facilitation measures and improve its overall customs efficiency.

02/03/2026 Customs Knowledge
Read More
Bolivia Customs Strengthens Leadership to Boost Trade

Bolivia Customs Strengthens Leadership to Boost Trade

Bolivia Customs successfully held an executive leadership retreat through participation in the SECO-WCO Global Trade Facilitation Programme. The project addressed key customs strategic challenges, tailoring team-building and individual leadership development solutions. This significantly enhanced the cohesion, leadership skills, strategic planning abilities, and negotiation skills of the executive team. This initiative lays a solid foundation for Bolivia Customs to address future challenges and contributes to national trade facilitation efforts. The program aimed to improve overall effectiveness and prepare the organization for upcoming reforms.

02/03/2026 Customs Knowledge
Read More