MENA Customs Boost Efficiency in Wcoled Workshop

MENA Customs Boost Efficiency in Wcoled Workshop

The World Customs Organization (WCO) held a workshop on organizational performance evaluation in the Middle East and North Africa (MENA) region, aiming to enhance regional customs effectiveness. The workshop covered core topics such as strategic planning indicator design and work area planning. Qatar Customs shared their experience in business intelligence exploration. Based on WCO standards, this event assists customs administrations in the MENA region to improve management and promote regional trade development. This initiative aims to foster efficiency and collaboration within the customs community.

01/05/2026 Customs Knowledge
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Kenya Customs Adopts Wcobacked Blended Learning for Training

Kenya Customs Adopts Wcobacked Blended Learning for Training

The World Customs Organization (WCO), through the WCO-ESA Project II, supports the Kenya Regional Training Centre (RTC) in adopting a blended learning approach to enhance the professional skills of customs officers. This involves integrating online and offline resources. The project includes establishing a national e-learning platform, training trainers, and piloting customs review courses. Blended learning is emerging as a new trend in customs training, contributing to global trade facilitation. This initiative aims to modernize training methods and improve the effectiveness of customs procedures.

01/07/2026 Customs Knowledge
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Saia Moves Customer Service to Local Terminals for Faster Support

Saia Moves Customer Service to Local Terminals for Faster Support

Saia Logistics is decentralizing its customer service functions to local terminals to improve responsiveness and customer experience. This move aims to break the traditional centralized service model by directly connecting customers with local teams. While facing challenges in balancing efficiency and cost, it promises breakthroughs in rapid response and personalized service. This transformation also inspires the logistics industry, highlighting the need for continuous innovation and technology adoption to adapt to evolving customer needs. The shift emphasizes localized support for enhanced customer satisfaction.

01/08/2026 Logistics
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World Customs Organization Outlines Global Trade Strategy

World Customs Organization Outlines Global Trade Strategy

The World Customs Organization (WCO) is shaping the future of global trade for 2022-2025 through strategic foresight. Leveraging regional workshops, the WCO gathers insights from its members to explore emerging trends, risks, and opportunities. The methodology and key elements of strategic foresight, contributions from the OECD and the EU, and the future global vision and actions are all contributing to shaping the future of customs. This proactive approach aims to equip customs administrations to navigate the evolving landscape of international commerce and ensure effective border management in a dynamic world.

12/30/2025 Customs Knowledge
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Ukraine Customs Academy Becomes Key EU Officer Training Hub

Ukraine Customs Academy Becomes Key EU Officer Training Hub

The World Customs Organization (WCO) has established a European Regional Training Center in Ukraine to enhance the capacity of customs officials in the European region, promoting trade facilitation and security. The Ukrainian Customs Academy was designated as the location for the training center, and a Memorandum of Understanding was signed with the WCO. The center will provide high-quality training courses covering various aspects of customs management, helping European customs administrations address international trade challenges and build efficient and secure customs systems. This initiative strengthens regional cooperation and supports effective customs practices.

12/30/2025 Customs Knowledge
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Peru Enhances Trade Efficiency with Customs Reform

Peru Enhances Trade Efficiency with Customs Reform

The SECO-WCO GTFP provided technical assistance to Peruvian Customs for implementing a Time Release Study (TRS). The aim was to enhance Peruvian Customs' capacity through WCO methodology training, procedure review, and software training, identifying bottlenecks and optimizing processes. The successful TRS pilot paved the way for national implementation, potentially improving Peru's trade facilitation and international competitiveness. This initiative highlights the importance of data-driven decision-making in trade facilitation. The study focused on identifying areas where customs procedures could be streamlined to reduce clearance times and improve overall efficiency.

01/05/2026 Customs Knowledge
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Gambia Revenue Authority Leads HR Modernization in West Africa

Gambia Revenue Authority Leads HR Modernization in West Africa

The World Customs Organization (WCO), through the West Africa Customs Administration Modernization (WACAM) project, is supporting the Gambia Revenue Authority (GRA) in implementing a competency-based human resource management model. A WCO expert team reviewed GRA's HR management tools and provided recommendations for improvement and an implementation plan. GRA is expected to become a benchmark in human resource management in the West and Central African region, offering valuable lessons for other countries. This initiative aims to enhance efficiency and effectiveness within the GRA through strategic human resource development.

01/07/2026 Customs Knowledge
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Global Customs Tackle Ecommerce Valuation for Smoother Trade

Global Customs Tackle Ecommerce Valuation for Smoother Trade

The World Customs Organization (WCO) held its second seminar on E-Commerce and Customs Valuation, focusing on the valuation challenges in cross-border e-commerce. The event brought together international organizations, customs administrations, and private sector representatives to discuss policies, procedures, and practices. The aim was to address the challenges posed by the dynamic nature of e-commerce trade, facilitate trade, and build a fair and efficient cross-border e-commerce ecosystem. The WCO is actively working to develop a more comprehensive e-commerce valuation system to promote the healthy development of cross-border e-commerce.

01/05/2026 Customs Knowledge
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WTO Pact Gains Global Support to Boost Trade in Developing Nations

WTO Pact Gains Global Support to Boost Trade in Developing Nations

To help developing countries fully leverage the potential of the WTO's Trade Facilitation Agreement (TFA), multiple international organizations and development partners reaffirmed their commitment to providing comprehensive and coordinated support. This includes technical assistance, capacity building, and financial support aimed at streamlining trade procedures, reducing trade costs, and improving trade efficiency. The ultimate goal is to promote fairness and prosperity in the global economy by enabling smoother and more accessible trade processes for all nations.

12/30/2025 Customs Knowledge
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