Coupangs Refund Policy Seller Protection Guidelines

Coupangs Refund Policy Seller Protection Guidelines

Coupang's 'Money-back Guarantee' policy aims to enhance customer experience but presents challenges for sellers. This document details the policy, analyzes strategies for automatic and manual recovery, answers frequently asked questions, and advises sellers to monitor the Wing dashboard, promptly request assistance, retain evidence, verify settlement information, and communicate proactively to protect their rights. By doing so, sellers can collaborate with Coupang to build an efficient and convenient e-commerce ecosystem. Focusing on these aspects helps sellers navigate the policy effectively.

01/07/2026 Logistics
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Chinas Entrepreneurs Eye Amazon Crossborder Ecommerce Boom

Chinas Entrepreneurs Eye Amazon Crossborder Ecommerce Boom

This article explores the feasibility of individual entrepreneurs entering Amazon's cross-border e-commerce market against the backdrop of China's economic recovery. It analyzes various aspects including the macroeconomic environment, risk appetite, mindset shifts, platform selection, key elements, and entrepreneurial preparation. The aim is to provide entrepreneurs with a more comprehensive perspective and decision-making reference. It considers the challenges and opportunities presented by the current economic climate and offers insights into the necessary steps for successful Amazon-based ventures.

01/06/2026 Logistics Industry Insights
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Amazon Sellers Face Sales Slumps Due to Listing Errors

Amazon Sellers Face Sales Slumps Due to Listing Errors

This article delves into the phenomenon of Amazon Listing optimization failures, explaining the reasons behind exposure drops caused by Listing modifications. It provides remedial measures such as Listing recovery and advertising strategy adjustments. Furthermore, it emphasizes Listing optimization precautions and the importance of establishing a correct operational mindset. The aim is to help sellers avoid blind operations and improve operational efficiency. It covers potential pitfalls and offers practical advice to navigate Listing changes effectively and maintain visibility on the Amazon platform.

01/06/2026 Logistics Industry Insights
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Ogawa Eyes European Market to Offset Profit Decline

Ogawa Eyes European Market to Offset Profit Decline

Ogawa's net profit plummeted by 90% in the first half of 2023, facing significant challenges. However, the strong performance of Medisana electric blankets in the European market offers potential as a new engine for revenue growth. This article analyzes Ogawa's performance difficulties and brand strategy, deeply exploring the growth potential of the electric blanket business, and the opportunities and challenges the company faces in its future development. The European market and specifically the electric blanket sector could be key to Ogawa's recovery.

01/06/2026 Logistics Industry Insights
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Amazon FBA Sellers Guide to Claims and Reimbursements

Amazon FBA Sellers Guide to Claims and Reimbursements

This article provides a detailed interpretation of Amazon FBA claim regulations, including various claim deadlines, required materials, specific procedures, and important considerations. It aims to help you easily handle various claim situations and maximize loss recovery. Master claim techniques, protect your rights, and start with yourself! Understanding the nuances of FBA claims is crucial for Amazon sellers to recoup losses due to damaged or lost inventory and ensure fair compensation. This guide empowers sellers to navigate the FBA claims process effectively.

01/05/2026 Logistics Encyclopedia
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US Truck Import Probe Sparks Trade Protectionism Fears

US Truck Import Probe Sparks Trade Protectionism Fears

The U.S. Department of Commerce has initiated a Section 232 investigation into truck imports, raising concerns about rising trade protectionism. This action could increase costs for the trucking industry, exacerbating weak demand and overcapacity. Companies need to diversify procurement, improve efficiency, and expand services to cope. The investigation may also trigger trade friction, hindering global economic recovery, and requiring vigilance against the negative impacts of tariffs. The potential for retaliatory measures and disruptions to supply chains necessitates careful monitoring of the situation.

01/08/2026 Logistics Industry Insights
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Crossborder Ecommerce Grapples With Currency Volatility Costs

Crossborder Ecommerce Grapples With Currency Volatility Costs

The RMB exchange rate breaking 6.5 against the USD presents a profit recovery opportunity for cross-border e-commerce sellers. However, increased Amazon fees, exchange rate fluctuation risks, and intensified market competition cannot be ignored. Sellers need to closely monitor exchange rate trends, optimize supply chains, enhance product competitiveness, and adopt diversified business strategies to meet challenges and achieve sustainable development. They must be vigilant about market dynamics and adapt accordingly to maintain profitability and navigate the evolving landscape of cross-border trade.

01/04/2026 Exchange Rate Query
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US Ecommerce Surges As Shoppers Prioritize Price and Convenience

US Ecommerce Surges As Shoppers Prioritize Price and Convenience

A Mirakl report indicates that US consumers plan to increase online shopping spending, primarily driven by price advantages. Online platforms are gaining popularity due to their convenience, and consumers expect more personalized features. E-commerce channels offer advantages in product availability, creating opportunities for industry recovery. Sellers need to focus on building online channels, optimizing pricing strategies, and improving customer service to capitalize on these trends. The shift towards online retail presents a significant opportunity for growth and market share.

12/31/2025 Logistics Industry Insights
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Amazon Sellers Suspended After Reporting Counterfeits Sparking Program Scrutiny

Amazon Sellers Suspended After Reporting Counterfeits Sparking Program Scrutiny

This article reveals a case where an Amazon seller's complaint against counterfeiters backfired, resulting in their account being restricted. It analyzes the reasons for the locked brand reporting function and provides recovery methods. Furthermore, it highlights the Amazon Transparency Program, emphasizing its effectiveness in brand protection. The article details the eligibility requirements and advantages of joining the program, offering practical advice for sellers to safeguard their brand on Amazon. The program helps to prevent counterfeiting and ensures customers receive genuine products.

12/30/2025 Customs Knowledge
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Baltic Dry Index Surge Signals Rising Global Freight Costs

Baltic Dry Index Surge Signals Rising Global Freight Costs

The surge in the Baltic Dry Index (BDI) is a result of multiple factors including global economic recovery, tight shipping capacity, and port congestion. It reflects new trends in global trade and indicates growing demand for commodities. Geopolitical risks and changes in trade policies also significantly impact freight rates. The BDI serves as a barometer of the global economy and warrants close attention. Its fluctuations provide insights into the health of international commerce and the interplay of supply and demand in the dry bulk shipping sector.

11/03/2025 Logistics Industry Insights
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