Zambia Tax Authority Adopts WCO Tool to Boost Efficiency
With support from the Sida-WCO Trade Facilitation Project, WCO experts assisted the Zambia Revenue Authority (ZRA) in leveraging the Performance Measurement Mechanism (PMM) to enhance strategic decision-making and governance. By establishing a data-driven performance evaluation system, ZRA aims to optimize operational efficiency and achieve customs modernization, ultimately contributing more significantly to Zambia's economic development. The PMM helps ZRA to monitor progress, identify areas for improvement, and ensure that resources are allocated effectively, leading to better trade facilitation and increased revenue collection.
