Many international shoppers have experienced the frustration of eagerly awaited EMS packages being held at customs with no clear resolution timeline. While stressful, these situations can often be resolved efficiently with proper knowledge and action. This guide provides a detailed approach to navigating customs delays and securing the release of your shipments.
Understanding Customs Detention: Common Causes
Identifying the reason for detention is the first step toward resolution. The most frequent causes include:
- Prohibited or restricted items: Shipments containing banned substances, controlled medications, weapon replicas, or protected flora/fauna products will automatically be flagged.
- Inaccurate declarations: Incomplete customs forms, vague product descriptions, or significant discrepancies between declared and actual values often trigger inspections.
- Commercial quantity concerns: Packages containing multiple identical items or exceeding personal-use value thresholds may be deemed commercial shipments requiring special clearance.
- Undervaluation attempts: Intentional misrepresentation of contents or value to avoid duties constitutes customs fraud with potential legal consequences.
- Processing deadlines: Some delays simply result from exceeding standard clearance timeframes without proper documentation.
- Random inspections: Customs authorities routinely select packages for random verification regardless of declared contents.
- Missing documentation: Absence of required permits, certificates of origin, or other regulatory paperwork prevents clearance.
Resolution Strategies: Three Proven Approaches
1. Personal Declaration and Duty Payment
When appropriate: For legitimate personal-use shipments within allowable limits that simply require proper declaration and tax payment.
Required documentation:
- Government-issued identification
- Proof of purchase (receipts, order confirmations, payment records)
- Tracking number
- Any additional forms specified by customs
Important note: Complete honesty in declarations prevents potential legal complications from discovered discrepancies.
2. Commercial Customs Clearance
When necessary: For high-value shipments, bulk orders, or clearly commercial imports requiring professional handling.
Process overview: Licensed customs brokers can manage the complex clearance process, typically requiring:
- Detailed packing lists with item specifications
- Commercial invoices with accurate valuations
- Purchase contracts (for business imports)
- Power of attorney for broker representation
- Product-specific certifications when applicable
Selection advice: Prioritize brokers with established reputations and relevant commodity experience to ensure efficient processing.
3. Return to Sender Request
When advisable: For prohibited items, economically unviable clearance situations, or when recipients prefer abandonment.
Implementation: Submit formal return authorization through EMS or customs channels, including tracking details. Be aware that return shipping fees and extended transit times typically apply.
Monitoring Progress: Maintaining Control
Regardless of resolution method, proactive tracking is essential:
- Regularly check EMS official tracking portals
- Maintain communication with involved brokers
- Promptly respond to information requests
Dispute Resolution Options
For service-related concerns, EMS maintains dedicated complaint channels. While complex cases may require extended review periods, all properly submitted grievances receive official responses.