Imagine your products riding the wave of cross-border e-commerce, swiftly making their way to Vietnamese consumers. While this process may appear straightforward, it involves numerous logistical intricacies. For merchants looking to establish a strong presence on Lazada Vietnam, understanding the local logistics framework is essential. This comprehensive guide examines Lazada's Vietnam logistics system, covering everything from direct shipping to return policies and fee structures.
Lazada Vietnam Logistics Services Breakdown
Lazada offers a suite of logistics services designed to help sellers efficiently deliver products to Vietnamese customers:
LGS Direct Shipping Service
The Lazada Global Shipping (LGS) direct service serves as the primary logistics method for Vietnam. Products utilizing LGS display a "Ship from Overseas" badge on their listing pages and a "Dropshipping" indicator in the order interface. This system enables direct shipment from overseas warehouses, bypassing Vietnamese storage facilities to reduce transit times.
Secondary Sales Service
Lazada provides complimentary secondary sales processing for Vietnam-based merchants. When customers refuse or return purchases, the platform automatically relists these items for resale, helping sellers mitigate losses.
Domestic Returns
The platform facilitates domestic returns to designated locations within Vietnam. Merchants can manage these returns according to Lazada's established policies.
International Returns
Currently, Lazada Vietnam does not support international return shipping. Products returned by Vietnamese buyers remain in-country and cannot be sent back to the original seller.
Shipping Cost Structure
The system operates with two primary fee components:
- Customer Shipping Fee (CSF): The final delivery charge borne by the buyer
- Port Fees: Local delivery charges that vary by shipping method and destination. While typically paid by customers, sellers may choose to cover partial or full port fees.
Port fees charged to buyers are calculated based on weights entered in the Seller Center (ASC), with these amounts later paid to merchants. However, Lazada calculates its port fees using actual weights measured at domestic sorting centers, making accurate product weight information crucial for sellers.
Delivery Timelines and Shipping Methods
Transit periods reflect the time between package receipt at domestic sorting centers and first delivery attempt. Various shipping options with corresponding timelines appear on product pages, allowing customers to select their preferred method during checkout.
LGS Direct Shipping: Warehouse Locations
Different logistics services utilize specific collection centers. When preparing shipments through ASC, sellers must select the appropriate facility to prevent delays. Current LGS direct shipping centers in China include:
- Shenzhen LGS-FM40
- Yiwu LGS-FM41
- Quanzhou LGS-FM48
- LGS-FM42
For standard Vietnam-bound shipments from Shenzhen or Yiwu centers, accurate recipient address and contact information are mandatory for successful delivery.
Local Delivery: Failed Attempts and Returns
Delivery Failures
Packages receive multiple delivery attempts based on regional logistics capacity. Undeliverable items return to Lazada's local warehouses, where they undergo order verification before entering a 60-day resale period. Qualifying products for secondary sales incur no international shipping fees, port charges, or taxes.
Common delivery failure reasons include:
- Recipient unavailability
- Incomplete addresses
- Unreachable phone numbers
- Incorrect recipient identification
- Customer refusal (due to delayed delivery, payment disputes, or order denial)
Returned products undergo quality inspections assessing:
- Product condition and defects
- Description accuracy
- Missing components
- Compliance with transport restrictions
Only inspection-approved items enter the resale process.
Customer Returns
Standard products qualify for seven-day free returns (extended to 15 days for Lazmall items). Lazada evaluates return justifications, with all returned products excluded from resale.
Permitted return reasons include:
- Product defects or damage
- Description inaccuracies
- Incorrect items shipped
- Missing components
- Counterfeit products
- Customer preference changes
Package Tracking
Sellers can monitor shipments by clicking "Check Logistics" for each order or consulting their category manager and customer service representative.
Cash on Delivery (COD)
Vietnam supports both COD and prepaid transactions. Non-COD orders require payment via Lazada Wallet or online banking during checkout, while COD collections occur upon delivery without upfront payment.
Fee Settlement Process
Lazada settles all logistics-related fees through sellers' platform accounts, applying actual international shipping costs, port fees, and taxes to all orders (including delivered, refused, and returned items). Buyer-paid port fees (when applicable) are remitted to sellers.
Settlement Timeline
- Sunday: Financial reports in Seller Center close for the weekly cycle
- Friday: Payments transfer to sellers' linked cross-border accounts
Fee Details
First week: All orders updated to "Delivered/Delivery Failed/Returned" status display complete fee breakdowns, including shipping costs.
Payment Schedule
Second week: Payments for first-week completed orders appear in financial reports on Monday and process by Friday.