The Global Trade Bridge: Air India Cargo Service Overview
Founded in 1932 and headquartered in New Delhi, Air India serves as India's national flag carrier. Its cargo division operates an extensive fleet and route network that holds significant position in global air freight markets. With strategic hub locations and cargo service coverage, Air India functions as a vital logistics channel connecting South Asia with the Middle East, Europe, and North America.
Route Network
Air India serves 102 airports worldwide, including 45 domestic and 57 international destinations. The airline operates three major hubs:
- Delhi (DEL) - Processes over 300 daily flights connecting 25 domestic and 35 international airports
- Mumbai (BOM) - Primary gateway for westbound cargo flows
- Chennai (MAA) - Key hub for Southeast Asia connections
Service Coverage
The cargo network focuses on key trade lanes including:
- South Asia regional connections (2-3 day transit)
- Middle East routes via Dubai (DXB) with 5-7 day Europe transit times
- North American services through major gateway airports
Step-by-Step Cargo Tracking Process
Air India provides comprehensive online tracking systems to monitor shipments throughout transit.
Official Tracking Portal
Users can access tracking through these steps:
- Navigate to the Air India official website
- Select "Cargo" from the main menu
- Click "Track Your Shipment"
Air Waybill Number Requirements
The tracking system requires proper AWB number formatting:
- Correct format: 098-12345678 (098 is Air India's IATA code)
- Incorrect format: AI12345678 (missing prefix)
Tracking Status Definitions
The system displays these key status updates:
- Booked: Cargo received and registered
- In Transit: Shipment departed origin
- In Transit - Transfer: At connecting hub
- Delivered: Arrived at destination
- Customs Clearance: Undergoing import procedures
Shipment Status Troubleshooting
When tracking issues occur, consider these solutions:
Common Issues
- Incorrect AWB number format
- System synchronization delays (allow 1-2 hours)
- Technical maintenance periods
Transit Time Analysis
Typical shipping durations vary by route:
- Domestic India: 1-2 days
- Middle East: 2-3 days
- Europe via Middle East: 5-7 days
Factors Affecting Transit
- Monsoon season (June-September) increases delay risks
- Hub connection efficiency
- Customs processing times (typically 48-72 hours)
Special Cargo Considerations
Unique shipments require specific handling:
Regulated Items
- Pharmaceuticals: Require 72-hour advance notice with temperature control
- Live animals: Must comply with IATA Live Animals Regulations
- Dangerous goods: Limited to approved categories with proper certification
Pricing Structure
- Charges based on actual or volumetric weight (whichever is higher)
- Current fuel surcharge at 15% of base rate
Air India's cargo services continue evolving with digital tracking capabilities and optimized hub operations, providing shippers with reliable global logistics solutions.