As cross-border e-commerce businesses experience rapid growth, many face logistical bottlenecks that lead to rising costs, delayed deliveries, and declining customer satisfaction. ChengYun International Logistics, a rising star in China's logistics sector, offers comprehensive solutions to address these challenges through its innovative "technology + service" approach.
A Trusted Cross-Border Logistics Partner
Founded in 2018 and headquartered in Shenzhen, ChengYun International Logistics specializes in cross-border e-commerce logistics services. The company provides end-to-end solutions including international shipping lines, overseas warehousing, postal parcels, and FBA first-mile services, with particular expertise in Southeast Asian and European/American markets.
As a nationally licensed logistics provider with Non-Vessel Operating Common Carrier (NVOCC) certification, ChengYun maintains stable partnerships with major airlines and shipping companies to ensure secure and timely deliveries. The company benefits from strategic alliances with leading logistics groups and e-commerce enterprises, combining robust logistical capabilities with deep e-commerce operational experience.
Operational Excellence and Reliability
ChengYun International Logistics demonstrates reliability across several key dimensions:
- Regulatory Compliance: The company holds international freight forwarding certifications, including membership in the World Cargo Alliance (WCA), and maintains official partnerships with multiple national postal systems. All overseas warehouses meet local safety and fire regulations.
- Service Guarantees: ChengYun offers delivery time commitments with compensation of up to 50% of shipping costs for missed deadlines. The company reports 99% successful delivery rates for Southeast Asian routes and 92% on-time performance for European/American routes, exceeding industry averages.
- Customer Satisfaction: The company maintains high satisfaction ratings in e-commerce forums. It has addressed previous concerns about remote area deliveries by establishing regional distribution centers and implementing smart customs clearance systems that reduce processing time to under 48 hours.
- Technology Integration: ChengYun's proprietary logistics system enables full digital tracking and management of orders, warehousing, transportation, and customs clearance.
- Professional Support: The company provides 7×12 hour Chinese-language customer service and localized after-sales support to overcome language barriers.
Global Shipping Network and Warehousing Solutions
ChengYun International Logistics has developed an extensive global network with eight core international shipping lines and twelve strategic overseas warehouses to serve diverse market needs.
Eight Core International Shipping Lines
- Southeast Asia Express: Covers Singapore, Malaysia, Thailand, and the Philippines with 3-7 day delivery and COD services.
- Europe-America Economy: Services the US, UK, Germany, and France with 8-15 day delivery for lightweight parcels under 10kg.
- Latin America Express: Specializes in Brazil, Mexico, and Colombia with 12-18 day delivery and customs clearance solutions.
- Middle East Line: Services UAE, Saudi Arabia, and Israel with 10-15 day delivery and localized distribution.
- Australia Line: Offers 7-12 day delivery with free return and reshipment services.
- Japan Line: Provides 3-5 day delivery with Amazon FBA first-mile support.
- Russia Line: Maintains 15-20 day delivery despite international payment restrictions.
- Africa Line: Services Nigeria, South Africa, and Kenya with local customer support.
Twelve Strategic Overseas Warehouses
ChengYun operates warehouses in key locations including Singapore, Los Angeles, Dubai, and Sydney. These facilities support order fulfillment, FBA transfers, returns processing, and quality inspections. The company's warehouse management system enables real-time inventory synchronization and uses intelligent allocation algorithms to reduce cross-border shipping costs by over 30%.
Domestic Collection Network
ChengYun's domestic collection network spans 20 provinces and over 300 cities across China, with particular concentration in major e-commerce production areas. The company offers three collection methods: scheduled pickups, self-delivery to designated centers, and third-party courier integration. Special services include extended evening collection hours in Southern China and weekend/holiday operations to accommodate flexible shipping needs.
Through its technology-driven approach and comprehensive service network, ChengYun International Logistics has positioned itself as a strategic partner for cross-border e-commerce businesses seeking reliable global distribution solutions.