Shopee Expands Cash on Delivery to Boost Ecommerce Growth

This article provides a detailed introduction to Shopee's Cash on Delivery (COD) service, covering its definition, supported sites, activation methods, order processing flow, and buyer usage. It specifically highlights the real-name authentication requirement for Shopee Taiwan. Mastering COD can help Shopee sellers increase sales and expand their market reach. Learn how to leverage COD to boost your Shopee business and cater to a wider customer base, especially in regions where cash payments are preferred. This comprehensive guide equips sellers with the knowledge to effectively utilize Shopee COD.

For Shopee sellers looking to expand their customer base while ensuring payment security, the Cash on Delivery (COD) option presents an effective solution. This payment method allows buyers to pay in cash upon receiving their orders, offering benefits for both parties in the transaction.

Understanding Cash on Delivery (COD)

COD, or Cash on Delivery, enables customers to pay for their purchases in cash when the package arrives. This approach provides buyers with the assurance of inspecting items before payment, while sellers gain access to hesitant customers who might otherwise abandon purchases. Shopee's platform allows buyers to filter searches specifically for COD-eligible products.

Regional Availability

Shopee currently supports COD services in multiple markets:

Southeast Asia: Thailand, Indonesia, Malaysia, Philippines, Vietnam
Latin America: Brazil
Taiwan

Activating COD in Three Steps

Sellers can enable COD functionality through a straightforward process:

Access the Shopee Seller Center and navigate to "Shipping Settings"
Select preferred shipping channels and confirm choices
Toggle the "Enable Cash on Delivery" option for each selected channel

Managing Unsuccessful Deliveries

When COD orders fail to reach customers, sellers should:

Contact both the buyer and logistics provider to arrange redelivery
Monitor delivery attempt limits - unclaimed packages will return to Shopee warehouses per international return policies

Buyer Process for COD Orders

Customers using COD must:

Select COD at checkout
Prepare cash payment (including shipping fees if applicable)
Complete payment before opening received packages

Note that buyers refusing payment or failing to accept deliveries twice within 60 days may lose COD privileges.

Special Considerations for Taiwan

Taiwanese Shopee users must complete real-name verification for COD purchases. Unverified orders automatically cancel after 72 hours. Other markets typically process verification within two hours.

Payment Security

Shopee guarantees secure payment processing through logistics partners, transferring funds to sellers upon successful delivery. This system ensures reliable payment collection without compromising seller security.

Conclusion

Shopee's COD service offers sellers a valuable tool for market expansion and sales growth. When implemented correctly with attention to regional requirements, this payment method can significantly enhance store performance.