Forgot the email address you used to register your eBay store? Changed your phone number? Don't worry—eBay allows sellers to modify certain account details. This guide explains the step-by-step process for updating critical information while maintaining uninterrupted store operations.
Overview of eBay Account Information Changes
eBay permits sellers to update multiple account details including email addresses, registered addresses, phone numbers, and usernames. However, some modifications may have specific limitations or waiting periods.
1. Changing Your eBay Email Address
Step-by-Step Process:
- Log into your eBay account and navigate to "My eBay"
- Locate the "Personal Information" section and click "Edit" next to "Email Address"
- Enter your new email address
- Click "Save"
- Complete verification by responding to the confirmation email sent to your new address
Important Note: After changing your eBay email, remember to update your PayPal account email accordingly to prevent payment processing issues.
2. Updating Your Registered Address
Step-by-Step Process:
- Access "My eBay" after logging in
- Find "Username and Address" under "Personal Information" and select "Edit"
- Input your new registration address
- Verify all details before finalizing with "Save"
3. Modifying Your Phone Number
Step-by-Step Process:
- Go to "My eBay" while signed in
- Select "Edit" beside "Phone Number" in the "Personal Information" section
- Choose your current number and click "Edit"
- Enter and confirm your new mobile number
- Enter the verification PIN sent via SMS to complete the update
4. Changing Your eBay Username
Step-by-Step Process:
- Visit "My eBay" after logging in
- Click "Edit" next to "Username" in "Personal Information"
- Type your preferred new username
- Check availability and follow prompts to finalize the change
Important Note: eBay restricts username modifications to once every 30 days. After changing, your profile will display an icon for 30 days indicating the recent update.
5. Updating Business Information
Business License Details: eBay doesn't permit direct edits to registered business license information. For changes to legal business details (address, ownership, etc.), you must submit supporting documentation through eBay's verification process.
Step-by-Step Process: Navigate to "Personal Information" and follow platform instructions for uploading required documents.
Key Recommendations
Most account modifications can be completed through the "Personal Information" section in "My eBay." Always double-check updated details for accuracy. Avoid frequent changes to critical identifiers like usernames. For complex situations, eBay's customer support can provide assistance.