A technical malfunction at Amazon's ORF2 fulfillment center in Virginia has created logistical challenges for sellers using UPS for final-mile delivery, prompting emergency measures from the e-commerce giant.
Core Issue: System Bug Blocks UPS Deliveries
Amazon has issued an urgent notification confirming that its FBA system at the ORF2 warehouse (Virginia) is experiencing unexpected technical issues specifically affecting inbound shipments where UPS handles final delivery. This disruption exclusively impacts parcels using legacy addresses with UPS as the last-mile carrier.
Interim Solution: Alternate Receiving Address Implemented
Amazon and UPS have activated a temporary receiving location for affected shipments. Senders must now use the following address for UPS-delivered ORF2-bound cargo:
ORF2 via UPS Richmond
9603 Coach Road
Richmond, VA 23297
Critical Distinction: Non-UPS Shipments Unaffected
Importantly, shipments using other carriers should continue using the original address:
Services Inc.
5045 Portsmouth Boulevard
Chesapeake, VA 23321
The new location repurposes UPS-owned warehouse space and cannot accept non-UPS deliveries. Using incorrect addresses may result in rejected shipments.
Operational Risks: Carrier Verification Essential
Many logistics providers utilize multiple carriers during transit, with UPS frequently handling final delivery. Senders allocated to ORF2 must confirm last-mile carrier selection with their logistics partners to ensure proper addressing.
In-Transit Shipments Face Delays
Parcels already en route using legacy UPS addresses may experience warehouse admission delays. While Amazon hasn't specified resolution protocols, industry observers anticipate UPS may redirect affected shipments to the alternate facility rather than returning them to senders.
Root Cause: New Fulfillment System Suspected
Industry sources suggest the malfunction may stem from integration issues with Amazon's recently implemented "Send to Amazon" replenishment system, launched in September to streamline seller workflows. The technical disruption at ORF2 potentially signals broader systemic challenges that could affect other facilities until resolution.
Recommended Actions
Sellers should:
- Verify carrier selection with logistics providers
- Monitor shipment statuses closely
- Review Amazon's official communications for updates
- Consider diversifying fulfillment channels
Long-Term Strategy Considerations
The incident underscores the importance of supply chain resilience. Experts recommend:
- Distributing inventory across multiple fulfillment centers
- Developing relationships with multiple logistics providers
- Implementing contingency plans for technical disruptions