E-commerce merchants facing product listing restrictions due to policy violations now have a path to regain their selling privileges through Douyin Shop's newly implemented "Restricted Product Listing Exam" system. This mechanism serves as both an educational tool and a gateway for merchants to restore their account functionality.
The Purpose Behind the Exam System
The "Restricted Product Listing Exam" represents Douyin Shop's structured approach to educating merchants who have violated platform policies. When a store's product listing capabilities become restricted due to non-compliance, merchants must successfully complete this examination to reinstate their normal operations. The system aims to deepen merchants' understanding of platform regulations and prevent recurring violations.
Violations That Trigger the Examination Requirement
Merchants receive examination mandates when their stores incur product listing restrictions for policy violations. The specific infractions prompting this requirement appear in the merchant backend's penalty notification system. As Douyin Shop continually updates its compliance scenarios, merchants should regularly monitor policy changes.
Mandatory Participation and Examination Details
Exam participation is compulsory for affected merchants. Product listing restrictions directly impact store operations, making the examination process essential for both compliance education and operational restoration. Successful completion before the restriction period ends enables timely reinstatement of privileges, while failure requires continued study attempts.
Important considerations:
- Passing scores require 80/100 points minimum
- Successful completion doesn't reset violation points
- Appealed penalties that get overturned exempt merchants from examination
Examination Attempts and Multiple Violations
Merchants enjoy unlimited retake opportunities for single violation incidents. However, complex scenarios emerge with multiple infractions:
- Same-day violations: Each separate penalty requires its own examination, with restriction periods set by the longest single penalty duration
- Overlapping penalty periods: Multiple violations across different dates each mandate examinations, with account restrictions lifting according to the latest expiration date
Accessing the Examination System
Affected merchants can locate the examination portal through their Douyin Shop backend interface by navigating to: Shop Settings > Shop Guarantee > Penalty Center > Violation Management. The specific penalty notice indicates examination requirements and provides access.
Proactive Compliance Strategies
While understanding the examination process proves valuable, merchants benefit most from comprehensive policy knowledge that prevents violations. Maintaining awareness of Douyin Shop's evolving regulations and implementing compliant business practices remains fundamental to sustainable e-commerce operations.
Key Takeaways
- The examination serves as mandatory remediation for restricted merchants
- Unlimited retakes available until passing score achieved
- Successful appeals bypass examination requirements
- Policy education forms the foundation for violation prevention
Douyin Shop's evolving regulatory framework reflects its commitment to maintaining equitable marketplace conditions. Merchants who invest in thorough policy comprehension and consistent compliance position themselves for long-term platform success.