For international traders unfamiliar with air freight procedures, cargo delays not only increase operational costs but can also damage client relationships. This article systematically outlines the fundamental processes of international air freight and provides practical solutions to common problems, helping businesses complete shipments efficiently while avoiding unnecessary losses.
1. Air Freight Preparation: Documentation and Qualification Review
The first step in air freight involves completing shipping procedures. Shippers must provide valid identification (such as passports or national IDs) and business credentials (including business license copies), along with complete recipient details containing full names and contact information. Ensure all information on the "Air Waybill" matches exactly with official documents, particularly the origin and destination stations.
Depending on cargo type, additional documentation may be required, such as export licenses or certificates of origin, to comply with customs and airline regulations. Logistics providers and airport security retain the right to conduct cargo inspections, which shippers must accommodate.
2. Post-Shipment Considerations: Tracking and Modifications
After successful shipment, carefully retain the "Air Waybill" as the primary tracking document. Note the 8-digit reference numbers located in the upper right, lower left, and lower right corners—these are essential for status inquiries. Typically, logistics companies notify shippers via SMS about flight numbers, pickup references, and airport contact details.
Important: Once accepted for transport, partial modifications to listed cargo are generally prohibited. For exceptional circumstances, coordinate immediately with the logistics provider and follow established amendment procedures.
3. Destination Pickup Procedures: Timing, Fees, and Key Points
Upon arrival at destination airports, cargo undergoes unloading and sorting processes requiring 2-3 hours before warehouse transfer. Avoid immediate pickup attempts after flight arrival to prevent wasted trips. Only proceed after receiving official pickup notifications from logistics providers.
Recipients must present valid photo identification when collecting goods and pay airport pickup fees—charges levied by airlines covering handling, sorting, and storage services. For oversized or heavy items, pre-arrange necessary equipment and personnel with the airport or logistics company.
4. Payment Method Selection: Prepaid vs. Collect Differences
Pickup locations and schedules vary by payment method:
- Collect payments: Restricted to agent warehouses, typically adding one-hour delays due to additional transfer processes
- Prepaid shipments: Allow direct airport pickup, saving time and avoiding airport collection fees
Evaluate both time and cost factors when selecting payment options.
5. Common Issues and Resolution Strategies
- Shipment delays: Immediately contact logistics providers or airlines to determine causes and explore solutions like compensation claims or alternative transport methods
- Lost or damaged goods: File formal reports with supporting evidence to initiate claims processes
- Pickup complications: Consult airport staff or logistics representatives for assistance
Understanding international air freight fundamentals and operational considerations helps prevent complications, enhance efficiency, and reduce costs. This guide provides valuable reference for global traders seeking smoother international commerce operations.