Managing service orders efficiently remains a critical challenge for cross-border merchants. The ability to track order status in real-time and handle after-sales requests effectively can significantly impact customer satisfaction and business growth.
Order Overview: Complete Visibility at a Glance
Merchants can access a comprehensive view of all service orders through the dedicated management portal. The system clearly displays order status—whether pending delivery, completed, or under refund processing—enabling quick identification and resolution of outstanding items.
Order Details: Transparent Financial Tracking
Each order features detailed breakdowns including customer payment amounts, service fees, and net merchant receipts. This transparency facilitates accurate financial reconciliation and cost management for every transaction.
Order Operations: Flexible Management Tools
The platform provides robust functionality to address diverse order scenarios:
- Direct Communication: Integrated messaging allows merchants to contact buyers instantly through the backend interface, enabling prompt issue resolution.
- Comprehensive Order Details: Full transaction records including service specifications and buyer requirements provide complete context for order handling.
- Delivery Confirmation: Merchants can formally acknowledge service completion, triggering payment release after secondary verification.
- Delivery Refusal: When service requirements cannot be met, merchants may decline delivery after confirmation and negotiate alternative solutions.
- Delivery Extension Management: Buyers may request extensions to standard 7-day confirmation periods, with merchants retaining approval discretion.
- Refund Processing: Merchants can approve or dispute refund requests, with platform mediation available for disputed cases to ensure transactional fairness.
These integrated tools empower merchants to optimize service order workflows, enhance after-sales efficiency, and improve overall customer experience—critical factors for successful cross-border operations.