For cross-border e-commerce sellers, selecting services from a marketplace is akin to browsing well-stocked shelves for quality products. Ensuring these "products" meet platform standards is a critical aspect of the approval process. This guide provides service providers with detailed instructions to streamline their submissions and gain a competitive edge.
Service Approval Process
All services created by providers on the platform must undergo rigorous evaluation before being listed in the service marketplace, where they become visible to cross-border sellers. Providers can monitor the approval status of their submissions in real-time through the Service List section of their merchant dashboard. The platform notifies providers of approval decisions via both in-app messaging and SMS to ensure timely communication.
Approval Outcomes and Next Steps
- Approved Services: These automatically appear in the service marketplace without requiring additional action from the provider. This indicates full compliance with platform standards, allowing immediate visibility to potential buyers.
- Rejected Services: The platform provides detailed rejection reasons. Providers should carefully review the View Reason section, make necessary edits to their service information, and resubmit for approval. Edits do not affect existing orders, protecting both buyer and seller interests. Providers may resubmit multiple times until approved.
Providers retain the ability to remove approved services from the marketplace. However, relisting any previously removed service requires renewed platform approval.
Quality Assurance and Market Integrity
The approval framework serves to maintain service quality and market stability, offering cross-border sellers reliable options. Providers should approach the process with diligence, ensuring all service information is accurate, complete, and truthful to facilitate smooth approval and maximize business potential.