Have you ever purchased a service online only to face prolonged delivery timelines and ambiguous acceptance criteria, ultimately leading to disputes? Understanding the delivery and acceptance process in service transactions can help streamline operations and prevent potential pitfalls.
1. Merchant Confirmation: Time Is of the Essence
After a buyer completes payment, merchants have three business days to deliver the service. This isn't merely a suggestion—it requires active confirmation through the platform's backend system by selecting [Confirm Delivery]. If the merchant refuses delivery (due to inability to provide the service as agreed) or fails to respond within the three-day window, the system automatically issues a refund to the buyer and closes the transaction. Prompt responsiveness builds trust and ensures smooth transactions.
- Navigation path: Merchant dashboard → [Service Order List] → [Order Operations] → [Confirm Delivery]/[Refuse Delivery]
2. Buyer Acceptance: Your Satisfaction Matters
Once the merchant confirms delivery, the responsibility shifts to the buyer for acceptance. If the service meets expectations, the buyer should actively select [Confirm Delivery] in the order interface. This completes the transaction, and the system releases payment to the merchant after seven days. While the platform will auto-confirm delivery after this period if the buyer doesn't act manually, timely confirmation helps merchants receive payments faster and acknowledges satisfactory service.
3. Extending Acceptance Periods: Preventing Disputes Through Flexibility
To ensure thorough evaluation of service quality, buyers may request an extension of the acceptance period—up to 14 additional days beyond the standard 7-day window, totaling 21 days for assessment. This extension requires merchant approval, with decisions made case-by-case. Extended evaluation periods allow buyers adequate time to verify deliverables, reducing rushed judgments that might otherwise lead to disputes.
- Navigation path: Merchant dashboard → [Service Order List] → [Order Operations] → [Approve Extension]/[Deny Extension]
Effective service delivery and acceptance require collaborative effort between both parties. Clear understanding of these processes helps prevent unnecessary complications and ensures successful transactions.