When a high-value Persian rug is damaged during transportation, determining liability becomes a complex and time-consuming process. Traditional carrier liability often leaves retailers frustrated with lengthy claims procedures and uncertain outcomes. The Fine Rug Gallery, the exclusive leasing partner for Macy's rug division and operator of Macys.com's rug business, understands these challenges all too well.
For years, the company grappled with the unpredictability of carrier liability. Now, it has found a solution: a complete transition to cargo insurance. This strategic shift was not made hastily but followed careful consideration and thorough planning.
Cargo insurance offers clear advantages over carrier liability, including faster claim processing, broader coverage, and more effective risk management. Unlike carrier liability, cargo insurance typically provides quicker compensation for lost or damaged goods, minimizing supply chain disruptions. The coverage also tends to be more comprehensive, protecting against risks such as theft and natural disasters.
By adopting cargo insurance, Macy's has gained greater control over its supply chain risks, ensuring that products reach customers safely and on time. This move enhances customer satisfaction while reducing the financial and operational burdens associated with transportation-related losses.