Imagine a world where logistics teams could shift their focus from tedious data searches to strategic decisions that truly impact business outcomes. Since its founding in 2014, Flexport has been committed to simplifying global trade by enhancing transparency and reducing complexity. Now, the company introduces Platform Experience 2.0, designed to empower teams to concentrate on core tasks that drive business success.
User-Centric Design for Modern Logistics Needs
Over the past year, Flexport engaged with hundreds of logistics experts across its global client, supplier, and partner network to develop a platform that better reflects the needs of modern logistics teams. Research revealed gaps in how digital platforms deliver critical information, guidance, and tools for daily operations. Simply knowing "where is my shipment?" is insufficient. With dozens or even hundreds of shipments in transit simultaneously, clients require clear visibility into priority information and actionable solutions for informed decision-making.
Based on this feedback, Flexport redesigned its platform to align with contemporary workflows, creating a more intuitive interface that helps teams:
- Optimize workflows to efficiently uncover insights and prioritize high-impact tasks
- Customize shipments according to business priorities for contextual supply chain management
- Collaborate seamlessly with suppliers for round-the-clock operations
Key Features of Platform 2.0
1. Optimized Workflows for Maximum Business Impact
The redesigned dashboard helps users prioritize critical shipments, view supply chain insights more easily, and customize displays according to individual workflows. Notable improvements include:
- Enhanced Shipment Map: Visualize routes, directional indicators, and exception alerts for active shipments
- Advanced Filtering: Sort shipments by status, arrival date, origin/destination, exceptions, transport mode, or reference information
- Centralized Digital Checklist: Manage priority actions like customs documentation with urgency-based sorting
- Watchlist Functionality: Bookmark frequently accessed shipments for quick retrieval
- Warehouse Timeline Calendar: Track inbound/outbound shipments by location and container number
- Improved Global Search: Quickly locate quotes, help center articles, or other resources
Performance Data: Early testing shows users spend 30-40% less time locating shipment insights with the new dashboard.
2. Customizable Shipment Prioritization
The platform introduces flexible reference fields and tagging options:
- Custom Reference Fields: Label shipments with PO numbers, SKUs, supplier IDs, or seasonal categories
- Priority Flags: Mark urgent shipments with visual indicators for team attention
3. Enhanced Supplier Collaboration
New features facilitate smoother global teamwork:
- Simplified Onboarding: Suppliers can complete setup via self-service within minutes
- Document Automation: Platform-based document creation pre-fills 80% of fields for forms like ISF
- Streamlined Booking: Tag suppliers to complete details and resolve issues collaboratively
Performance Data: Suppliers using the platform complete documentation 60% faster than via email, with data quality 4-4.5 times higher.
Rollout and Availability
The updated platform will be available to all Flexport users by September 27, accompanied by in-app tutorials and help center resources. The company encourages user feedback to guide future development.