Waiting anxiously for your coveted fashion items on Dewu? Wondering where your package is? Worry no more. Master these four techniques to track your parcels effortlessly and receive your desired items as soon as possible.
1. Dewu App: Your Personal Logistics Tracker (Highly Recommended)
The Dewu app is the most convenient and powerful tool for tracking shipments. It functions like a personal logistics radar, providing real-time updates on your order status.
Simple steps to follow:
- Log in to your Dewu account: Use the same account (phone number, WeChat, or QQ) associated with your order.
- Navigate to "My Orders": Tap the profile icon (usually at the bottom-right corner) to access your account, then select "Pending Delivery" or "My Orders." If unsure, check "All Orders."
- Locate your order and view logistics details: Find the specific order in your list (filter by "Pending Delivery" for efficiency). Click the order to see its details, where a "View Logistics" button will display the shipping status. Here, you’ll find the courier company, tracking number, current location, estimated delivery time, and a detailed logistics timeline (e.g., "Picked Up → In Transit → Out for Delivery").
2. SMS/App Notifications: Your Logistics Assistant
Dewu automatically sends shipping confirmation texts after dispatch, containing a direct link to track your package. Click the link for instant access to logistics details—no extra steps required. The app also sends push notifications for updates.
3. Dewu Website: A Reliable Backup
If your phone is unavailable or the app isn’t working, the Dewu website offers the same functionality:
- Visit Dewu’s official website and log in using your order account.
- Go to "My Orders" in the top-right corner.
- Check logistics details: Select the relevant order and click "View Details" to access shipping information.
4. Courier Websites/Third-Party Platforms: Advanced Tracking
For deeper insights into transit history, use the tracking number:
- Retrieve the tracking number from Dewu: Follow the steps in Method 1 to locate the tracking number (e.g., "SF1234567890123") and courier name (e.g., SF Express, ZTO, JD Logistics).
- Check via courier platforms: Visit the courier’s official website or search for their mini-program on WeChat/Alipay. Enter the tracking number to view full logistics details, which may include additional transit points.
Troubleshooting Common Issues
No logistics information?
- Order not yet shipped: Dewu conducts strict authenticity checks, which may take 1–3 days. Patience is key.
- Delayed updates: Courier systems may take 1–2 hours to sync after pickup. Refresh later.
- Wrong account: Ensure you’re logged into the correct account (e.g., the one used to place the order).
Logistics anomalies? (e.g., stalled tracking, "delivered" but not received)
- Contact Dewu support: In the app’s "Help Center," request "Live Support" and provide your order number for assistance.
With these four methods, tracking your Dewu orders becomes effortless. No more uncertainty—just seamless anticipation for your fashion finds.