Many have experienced the frustration of sending an international package only to realize later that the address was incorrect. This common mistake can lead to delivery delays and unexpected additional charges. But is it possible to correct shipping addresses after dispatch? What are the specific policies and fees for address modifications among major international couriers?
SF International: Address Changes Come With Clear Costs
For SF International shipments, both senders and recipients may contact customer service to request address changes after dispatch. However, this service isn't free—a fee of ¥70 per shipment applies. Additional costs may arise if inaccurate address information causes delivery complications, with all such expenses being the customer's responsibility.
Address modifications might also trigger extra shipping fees, customs duties, or other service charges. Customers are advised to consult thoroughly with SF representatives before proceeding with changes to understand all potential costs.
FedEx: Convenient Online Modifications With Added Fees
FedEx offers relatively convenient online tools for address changes. Senders can log into their FedEx account, navigate to the tracking page, select "manage delivery," then choose "edit delivery address" to submit modifications. The mobile app provides similar functionality.
Standard address changes incur a ¥100 fee per shipment. Special discount channels like Shenzhen FedEx IP Special or Hong Kong FedEx promotions charge at least ¥105 per shipment plus forwarding fees. For small parcel services (under 2.5kg), the modification fee is ¥85 plus applicable fuel surcharges.
UPS: Strict "No Address Change" Policy Effective July 2025
UPS will implement a global "zero address change" policy starting July 7, 2025. Once a package leaves the origin country, no address modifications will be permitted regardless of circumstances. Failed deliveries due to incorrect addresses will result in only two options: recipient pickup at designated locations or return to sender.
This stringent policy emphasizes the importance of verifying address accuracy before dispatch to avoid complications.
EMS: Limited Modifications With Potential Fees
EMS permits address changes under specific conditions. If a package has reached the local post office but hasn't been delivered, recipients or senders may request redirection within the original delivery area—usually without extra charges.
Address changes outside the initial delivery zone incur secondary shipping fees. Customers should contact EMS customer service at 11183 for detailed fee information and processing.
Preventive Measures: Verify Before Shipping
The ability to correct shipping addresses—along with associated costs and procedures—varies significantly by carrier and shipment status. The most effective solution remains careful address verification before dispatch.
Key details to double-check include:
- Recipient name: Must exactly match official identification documents
- Complete address: Include street name, building number, floor, and unit details
- Postal code: Accurate codes improve delivery efficiency
- Contact number: Provide a working phone number for delivery coordination
Understanding different carriers' address modification policies when selecting shipping services can help mitigate potential issues.
International shipping involves complex logistics and customs procedures where incorrect addresses create unnecessary complications. Thorough pre-shipment verification and awareness of carrier policies remain the best strategies for successful deliveries.
Note: All fees mentioned are for reference only. Actual charges may vary.