The anticipation builds as you track your international package's journey, only to find you weren't home when it arrived. This common scenario doesn't have to spell disappointment. Here's a comprehensive guide to navigating missed deliveries and ensuring your package reaches you without hassle.
Standard Procedures After a Failed First Delivery Attempt
Major international carriers have established protocols to handle missed deliveries, offering multiple options to retrieve your package:
- Delivery Notice: The courier leaves a physical slip containing tracking details, delivery time, contact information, instructions for rescheduling, and nearby pickup locations.
- Digital Notifications: Leading carriers like DHL, UPS, and FedEx send SMS, email, or app alerts about missed deliveries, often including direct links to reschedule.
- Automatic Redelivery: Most services attempt a second delivery within 1-2 business days if the address falls within their regular route. After two failed attempts, packages typically go to pickup points or return processing.
Taking Control: How to Reschedule Delivery
For greater flexibility, proactive measures ensure your package arrives at your convenience:
Carrier websites and mobile apps allow you to:
- Select preferred redelivery dates and precise time windows
- Add special instructions (e.g., "leave with concierge" or "neighbor acceptance")
- Receive confirmation of your scheduled redelivery
Note: Always obtain permission before designating alternative recipients.
Contact options include:
- Direct communication with the delivery driver via the notice slip
- Customer service hotlines during standard business hours (typically 9:00-18:00 weekdays)
When unavailable, consider:
- Authorizing building staff or neighbors to accept delivery
- Redirecting to workplace addresses or nearby pickup locations (may incur fees)
Preventing Delivery Issues
Key strategies to ensure successful delivery:
- Provide accurate, active contact numbers for delivery confirmation calls
- Opt for pickup locations or parcel lockers if your schedule is unpredictable
- Monitor tracking information to anticipate delivery windows
Package Disposition After Multiple Failed Deliveries
Following unsuccessful redelivery attempts, carriers typically:
- Hold packages at local facilities for 3-7 days
- Require valid identification for pickup
- Return shipments to senders after holding periods, with associated costs
Timely attention to delivery notifications prevents unnecessary returns and additional expenses.