As cross-border e-commerce continues its rapid expansion, sellers face mounting challenges in managing fluctuating order volumes and maintaining competitive store performance. The Joom platform has introduced three significant feature upgrades designed to simplify order management, enhance operational efficiency, and help sellers better navigate the competitive marketplace.
Comprehensive Order Management Upgrades
To assist sellers in efficiently handling large order volumes, Joom's latest update focuses on order tracking and processing with two key features:
Weekly Order Summary Emails
Sellers will now receive automated weekly emails containing complete order statistics, eliminating the need for manual data compilation. These reports include:
- Number of successfully completed orders
- Orders requiring seller attention
- Orders needing immediate action
Sellers are advised to verify their contact email addresses in the seller dashboard to ensure proper delivery of these reports.
Enhanced Dashboard Order Tracking
The platform has introduced five new order counters in the seller dashboard for real-time performance monitoring:
- All Orders: Total orders received in the past seven days
- Seller-Canceled Orders: Weekly count of seller-initiated cancellations (frequent cancellations may negatively impact store performance)
- Slow Shipments: Orders not shipped within three days (affects quick processing rate metrics)
- Pending Shipments: Current backlog of unshipped orders
- Imminent Cancellations: Orders facing automatic cancellation if not shipped within three days
Each counter functions as a clickable filter, allowing sellers to immediately view and address problematic orders.
Enhanced Store Performance Metrics
Joom has implemented visual improvements to its performance tracking system:
Improved Status Indicators
The platform has changed its "Fair" performance status indicator from gray to bright yellow for increased visibility, alerting sellers when store metrics begin to decline.
Performance Alert System
Sellers will now receive automated warnings when store performance shows signs of deterioration. These alerts include specific recommendations for returning to optimal performance levels.
These updates reflect Joom's ongoing commitment to addressing seller needs in the competitive cross-border e-commerce sector. The platform continues to refine its features to support merchant success in global online marketplaces.