Azerbaijan Customs Boosts Training with WCO Backing

Published: 01/30/2026
Customs Administration Talent Development Capacity Building
The WCO assisted Azerbaijan Customs in conducting a human resource diagnostic assessment. This initiative aligns with WCO standards, aiming to enhance the professionalism of the customs workforce and promote economic development. By identifying areas for improvement and implementing targeted training programs, Azerbaijan Customs seeks to optimize its human capital and improve its overall operational efficiency. This effort contributes to streamlined trade facilitation and increased revenue collection, ultimately supporting sustainable economic growth.
Azerbaijan Customs Boosts Training with WCO Backing

Imagine an organization where human resource management operates like precision gears—each component seamlessly interlocking to drive operational excellence. This vision is becoming a reality for the State Customs Committee of Azerbaijan (SCC), thanks to a transformative partnership with the World Customs Organization (WCO).

From May 20-24, 2024, a WCO expert team conducted a comprehensive competency-based diagnostic assessment of SCC’s HR systems, funded by the Customs Cooperation Funds of Japan and Germany. Far from a routine audit, this initiative delivered a strategic roadmap to align SCC’s practices with the WCO’s Customs Professional Framework and Principles.

Strategic Objectives of the Assessment

  • Holistic Evaluation: A rigorous review of existing HR policies to identify strengths and gaps, establishing benchmarks for modernization.
  • Process Optimization: Streamlining HR workflows to maximize organizational value and operational efficiency.
  • Strategic Integration: Elevating HR from administrative function to core strategic partner in achieving SCC’s institutional objectives.

Methodology: A 360-Degree Approach

The assessment employed multi-stakeholder engagement to ensure objectivity:

  • Executive Interviews: In-depth discussions with department heads regarding HR challenges and strategic priorities.
  • Employee Consultations: Focus groups spanning operational units—including the Customs Academy, K-9 Training Center, airport and seaport personnel—to gather frontline perspectives.

The WCO Framework: Beyond Competency Checklists

The WCO model establishes an integrated HR ecosystem:

  • Competency Mapping: Clear definitions of role-specific knowledge, skills, and behaviors.
  • Talent Acquisition: Evidence-based recruitment methodologies.
  • Performance Systems: Transparent evaluation mechanisms linked to professional development.

SCC Chairman Shahin Baghirov endorsed the findings, acknowledging the WCO’s role in advancing Azerbaijan’s customs modernization agenda. This collaboration marks a significant milestone in developing future-ready HR systems that balance operational demands with strategic growth.

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