Waiting for an international package can be frustrating, especially when its arrival seems delayed. However, knowing how to properly track your EMS international shipment can provide peace of mind by keeping you informed about your package's journey. This guide explains the official tracking methods, step-by-step procedures, and solutions to common problems.
1. Official EMS Tracking Channels
The most reliable way to track EMS international shipments is through official channels, which provide direct access to the most accurate and up-to-date information.
China EMS Official Website (For International Shipments)
- Website : Use the official EMS website for international tracking
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Navigation
:
- Look for "Mail Tracking" or similar options in the top navigation bar
- Some pages may have a dedicated "International & Hong Kong/Macau/Taiwan Mail Tracking" section
2. Step-by-Step Tracking Guide (Official Website)
Obtain Your Tracking Number
- Format : EMS international tracking numbers typically consist of 13 characters (e.g., EA123456789CN)
- Country Code : The last two letters indicate the origin country (CN for China, US for USA, JP for Japan, etc.)
- Source : You must obtain the tracking number from the sender
Access the Tracking Page
- Visit the official EMS website
- Ensure you select the international tracking option, not domestic
Enter Tracking Details
- Input your 13-digit tracking number accurately
- Complete any verification steps (CAPTCHA or SMS verification)
- Submit your query
Review Shipping Updates
The results page will display detailed shipping information including:
- Origin and destination countries
- Current status (e.g., "Received," "In Transit," "Customs Clearance," "Out for Delivery," "Delivered")
- Timestamps and locations for each processing stage
3. Alternative Tracking Methods
Mobile Applications
- Download the official EMS app (available for iOS and Android)
- Track shipments and receive push notifications for status updates
Third-Party Tracking Platforms
- Use reputable international package tracking services
- These platforms can track multiple carriers simultaneously
4. Important Tracking Considerations
Verify Tracking Number Accuracy
- Double-check all characters when receiving "no results" messages
- Note that letter case doesn't affect results but character order does
Understand Shipping Delays
- International shipments involve multiple processing stages
- Updates may lag 1-3 days behind actual progress
- Transit phases might only show "In Transit" without location details
Check Destination Country's Postal Service
- If updates stop after "Departure," try the recipient country's postal service website
- For example, US-bound packages can be tracked via USPS, UK via Royal Mail, etc.
Contact Customer Service When Needed
- For prolonged delays (3-5+ days without updates) or status issues
- Have your tracking number ready when calling
5. Common Questions and Solutions
Why can't I find my package information?
- Possible incorrect tracking number entry
- New shipments may not yet appear in the system
- Ensure you're using the international tracking portal
What does "Customs Delay" mean?
- This indicates the package requires additional customs processing
- Prepare any requested documentation promptly
- Contact EMS for specific guidance
What if delivery fails?
- This typically occurs due to address or recipient availability issues
- Contact EMS to confirm details and reschedule delivery
- Arrange for package pickup if necessary
What if my package is lost?
- Immediately report to EMS customer service
- Submit required documentation for investigation
- Follow the claims process for potential compensation
By understanding these tracking methods and potential scenarios, international package recipients can monitor shipments effectively and address any issues promptly. Official channels remain the most reliable source for accurate tracking information.