East Africa Launches Customs Capacity Building Program

The World Customs Organization (WCO) and Japan International Cooperation Agency (JICA) joint project, 'Train-the-Trainers Programme', has made significant progress in East Africa, enhancing customs capacity by developing a pool of post-clearance audit experts and creating training materials. The project innovatively adopted a 'virtual working group' model during the pandemic to ensure its smooth continuation. Moving forward, the project will further improve training skills and build a sustainable mechanism for customs capacity enhancement in the region.
East Africa Launches Customs Capacity Building Program

The journey toward trade facilitation in East Africa faces significant challenges. With complex cross-border trade environments, improving customs efficiency, combating smuggling, and ensuring tax revenue collection remain pressing concerns for regional governments. In this context, the "Train-the-Trainer Program" (PMF), jointly implemented by the World Customs Organization (WCO) and Japan International Cooperation Agency (JICA), has emerged as a strategic initiative to strengthen customs capacity across the region.

Core Objectives and Implementation Strategy

At its heart, the PMF program focuses on establishing sustainable mechanisms for customs capacity development. By cultivating a cadre of experts proficient in post-clearance audit (PCA) techniques and developing standardized training materials, the initiative aims to fundamentally enhance customs enforcement capabilities across East Africa. Participating countries including Burundi, Kenya, Rwanda, Tanzania, and Uganda demonstrate the region's commitment to collaborative solutions.

The program's multifaceted approach includes:

  • Comprehensive Knowledge Building: Systematic training covering PCA fundamentals including risk assessment, audit methodologies, data analysis, and legal frameworks through expert-led sessions and case studies.
  • Practical Skill Development: Hands-on training through simulation exercises, field visits, and real-case applications to bridge theory and practice.
  • Pedagogical Training: Specialized instruction in teaching methodologies, presentation techniques, and curriculum development to create sustainable local training capacity.
  • Contextual Material Development: Collaborative adaptation of training materials to reflect regional operational realities and legal frameworks.

Pandemic Adaptation: The Virtual Task Force Model

The COVID-19 pandemic prompted an innovative shift to virtual delivery. Since May 2020, the Virtual Task Force (VTV) model has enabled weekly online sessions where East African customs professionals continue knowledge development under WCO and JICA guidance. This adaptation yielded unexpected benefits:

  • Eliminated geographical barriers to participation
  • Reduced operational costs associated with in-person training
  • Facilitated ongoing peer-to-peer knowledge exchange
  • Enabled continuous learning through regular virtual engagements

By October 2020, the VTV had conducted 21 virtual sessions, completing comprehensive revisions to training materials. These locally adapted resources now stand ready for deployment across East African customs administrations.

Future Directions and Sustainability

The program's second phase, launched in November 2020, focuses intensively on teaching skill refinement through simulated training sessions and expert evaluations. Looking ahead, the PMF initiative promises significant regional impact:

  • Establishing self-sustaining training systems independent of external technical assistance
  • Enhancing revenue protection through improved PCA implementation
  • Strengthening regional cooperation mechanisms for customs administration
  • Reducing trade compliance costs through more efficient clearance processes

Measuring Impact: Key Performance Indicators

Program effectiveness can be assessed through multiple metrics:

  • Training participation rates and coverage
  • Knowledge retention through standardized assessments
  • Operational competency demonstrated in field applications
  • Training delivery quality evaluations
  • Tangible outcomes including increased revenue collection and interdiction rates

This data-driven approach ensures objective evaluation and continuous program improvement.

The PMF initiative represents a significant advancement in East Africa's customs modernization efforts. By developing local training expertise and standardized methodologies, the program lays foundations for sustained trade facilitation progress across the region.