Imagine an organization equipped with cutting-edge technology and refined processes, yet lacking skilled professionals to leverage these tools. This scenario mirrors owning a high-performance sports car without a competent driver. The Mozambique Revenue Authority (MRA) recognizes this critical gap and is implementing transformative measures to develop a more efficient and competitive human resource management system, with crucial support from the World Customs Organization (WCO).
Comprehensive HR Diagnostic Assessment
Understanding that organizational excellence requires robust human capital, MRA initiated an ambitious program to overhaul its human resource management (HRM) framework. With funding from China's Customs Cooperation Fund (CCF-China), the WCO conducted an intensive competency-based HR diagnostic assessment in Maputo from June 2-6, 2025.
The assessment aimed to thoroughly evaluate MRA's existing HR systems and propose actionable improvements to establish a modern HR framework aligned with strategic objectives and capable of addressing current and future workforce challenges.
During the week-long evaluation, WCO experts engaged in detailed discussions with MRA department heads and conducted extensive interviews with employees across various levels and functions. The review covered HR governance, legal frameworks, administrative autonomy, policies, procedures, and core HR functions.
Capacity Building Through Knowledge Transfer
The WCO organized a specialized workshop for MRA stakeholders to introduce HR best practices and explain its competency-based HR model. This knowledge-sharing initiative enhanced participants' understanding of contemporary HR management principles.
Following the assessment, WCO delivered a comprehensive report with key findings and recommendations for improving MRA's HR framework, providing strategic guidance for future reforms.
MRA's Commissioner General expressed gratitude for WCO's support and reaffirmed commitment to HR modernization, emphasizing continued collaboration to advance this critical agenda.
Strategic Value of WCO's Intervention
The WCO's involvement proved instrumental in MRA's HR transformation through three key contributions:
- In-depth diagnostic evaluation: The assessment went beyond superficial review, employing thorough interviews and policy examinations to identify systemic bottlenecks and improvement opportunities.
- Competency-based approach: WCO's model emphasizes practical skills and capabilities over formal qualifications, enabling more effective talent recruitment, development, and retention.
- Knowledge dissemination: The workshop facilitated conceptual alignment among stakeholders, creating consensus for upcoming reforms.
CCF-China's Pivotal Role
China's Customs Cooperation Fund provided essential financial support covering expert consultations, workshop organization, and report preparation. This assistance exemplifies China's commitment to enhancing customs administration in developing countries through technical and financial cooperation.
MRA's Forward-looking HR Strategy
Implementing WCO's recommendations positions MRA to achieve significant advancements in:
- Workforce competency through skills-based recruitment and training
- Operational efficiency via streamlined HR processes
- Talent attraction through improved career development opportunities
- Strategic goal realization contributing to Mozambique's economic growth
This collaborative initiative demonstrates how international cooperation can effectively address institutional challenges while fostering mutual development.