Amazon Sellers Face KYC Hurdles and Negative Review Challenges

Amazon Sellers Face KYC Hurdles and Negative Review Challenges

This article delves into strategies for handling negative reviews on Amazon for new products, including identifying the nature of the reviews, adjusting variation strategies, rapidly accumulating positive reviews, and providing excellent after-sales service. It also interprets potential KYC verification requirements on Amazon US, offering advice to sellers on how to respond. The goal is to help sellers navigate crises and achieve stable and sustainable growth. By understanding these challenges and proactively implementing solutions, sellers can mitigate risks and optimize their performance on the Amazon platform.

12/30/2025 Logistics Industry Insights
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Facebook Pages Urged to Boost ACE Score for Security

Facebook Pages Urged to Boost ACE Score for Security

This article delves into the importance of the Facebook ACE score for advertisers, detailing key factors influencing the score, including product quality, sizing issues, fulfillment services, after-sales communication, and website experience. It provides targeted improvement measures to help advertisers enhance user experience and optimize their ACE score. By improving the ACE score, advertisers can reduce the risk of page suspension and ensure the smooth running of their Facebook ad campaigns. Ultimately, a higher ACE score leads to better ad performance and a more positive user experience.

12/30/2025 Logistics Industry Insights
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Amazon Tightens Return Rate Rules for Sellers

Amazon Tightens Return Rate Rules for Sellers

Amazon's new policy imposes stricter controls on products with high return rates, including adding labels and delisting ASINs. Sellers should check email notifications and "Voice of the Customer" reports. To reduce return rates, sellers should optimize listings, improve product quality, enhance packaging and shipping, and proactively address after-sales issues. Data analysis tools like ECPP ERP can help sellers identify problematic products and monitor risks, building automated protection capabilities. This proactive approach is crucial for maintaining a healthy Amazon business and avoiding penalties associated with excessive returns.

01/21/2026 Logistics Industry Insights
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Baiyun Summit Boosts Crossborder Ecommerce for Prime Day

Baiyun Summit Boosts Crossborder Ecommerce for Prime Day

YunExpress partnered with Amazon to host a Prime Day summit. Experts analyzed preparation strategies, logistics risks, and intellectual property issues, emphasizing product quality and after-sales service to help sellers succeed. The summit aimed to equip cross-border e-commerce businesses with the knowledge and tools necessary to navigate the challenges and maximize opportunities during Prime Day. Key topics included optimizing supply chains, mitigating potential disruptions, and protecting brand integrity. The event served as a valuable platform for sellers to learn from industry leaders and connect with potential partners.

01/05/2026 Logistics Industry Insights
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Amazon Sellers Adapt Strategies to Improve Organic Reviews

Amazon Sellers Adapt Strategies to Improve Organic Reviews

This article addresses the challenge of negative reviews faced by Amazon sellers and proposes three practical techniques to increase the rate of organic reviews: identifying 'potential positive reviewers,' capitalizing on the 'golden period of after-sales service,' and implementing email follow-ups for ongoing engagement. It emphasizes the importance of detailed operations, encouraging sellers to focus on details and consistently execute strategies to mitigate the impact of negative reviews and enhance store competitiveness. By focusing on these key areas, sellers can significantly improve their review profile and overall customer satisfaction.

01/04/2026 Logistics Industry Insights
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Douyin Introduces 100point Merchant Scoring System

Douyin Introduces 100point Merchant Scoring System

Douyin Experience Score has undergone a significant update, transitioning from a 5-point to a 100-point system with a shortened 30-day assessment cycle. The new rules refine the evaluation metrics for product, service, and logistics experience, aiming to enhance overall user experience on the platform. Merchants need to pay close attention to key indicators such as negative review rate, return rate, average response time, after-sales rejection rate, and timely pickup rate. Optimizing operational strategies is crucial for gaining a competitive edge under the new regulations.

01/04/2026 Logistics Industry Insights
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Douyin Shop Guide Tips for Product Selection and Success

Douyin Shop Guide Tips for Product Selection and Success

This article provides a detailed analysis of product selection strategies for new Douyin Shop sellers. It emphasizes avoiding high-investment, high-after-sales, and high-risk categories, recommending easy-to-start categories such as smart home, personal care and household cleaning, toys, and pets. It also discusses the risks and opportunities in the women's clothing category and proposes refined operation techniques to help new sellers gain a foothold and achieve profitability on the Douyin e-commerce platform. The guide aims to help new sellers to start their business steadily and achieve profitability.

12/30/2025 Logistics Encyclopedia
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Douyin Shop Expands Services to Boost Merchant Growth

Douyin Shop Expands Services to Boost Merchant Growth

Douyin Store launches "Worry-Free Service" providing one-stop warehousing, quality inspection, and customer service for merchants with existing inventory. This helps improve store experience scores and gain more traffic support. After activation, products will benefit from excellent logistics and customer service satisfaction, making it suitable for merchants with existing inventory or complete supply chains. The platform also introduces experience score and logistics score exemption policies, encouraging merchants to seize the opportunity and achieve explosive sales growth. This service aims to facilitate smoother operations and better performance for participating stores.

12/30/2025 Warehousing
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Amazon Sellers Optimize FBA Returns to Cut Costs

Amazon Sellers Optimize FBA Returns to Cut Costs

This article analyzes Amazon FBA return fees and proposes strategies to optimize products, packaging, after-sales service, and return policies. The aim is to reduce return costs and improve operational efficiency. By addressing the root causes of returns and implementing proactive measures, sellers can minimize financial losses associated with FBA returns. This includes improving product descriptions, ensuring adequate packaging to prevent damage during transit, and providing excellent customer support to resolve issues before they escalate into returns. Ultimately, effective management of FBA returns contributes to a healthier bottom line.

01/16/2026 Logistics Encyclopedia
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High Ecommerce Return Rates Cut Crossborder Seller Profits

High Ecommerce Return Rates Cut Crossborder Seller Profits

Cross-border e-commerce sellers face the challenge of high return rates, eroding profit margins. This paper analyzes the current situation of return rates, the differences in return policies among e-commerce platforms, and the controversy and risks associated with the "refund only without return" policy. It proposes strategies for sellers to optimize product quality, improve logistics, and enhance after-sales service. The paper emphasizes the importance of building a fairer cooperative model between platforms and sellers to mitigate the negative impacts of high return rates and ensure sustainable business growth.

01/16/2026 Logistics Industry Insights
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