Livestreamer Cathy Heung Struggles As Viewership Declines

Livestreamer Cathy Heung Struggles As Viewership Declines

He Xiangtai's live streaming e-commerce faced quality concerns, triggering a consumer trust crisis and exposing the drawbacks of the low-price "hook product" model. This incident serves as a warning to the live streaming e-commerce industry that traffic is not a panacea, and product quality and after-sales service are the key to winning consumer trust. Cross-border e-commerce sellers should learn from this, focusing on product quality upgrades and establishing a comprehensive after-sales system to remain competitive.

01/06/2026 Logistics Industry Insights
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Lazada Expands Singapore Hub As Alibaba Boosts Crossborder Ecommerce

Lazada Expands Singapore Hub As Alibaba Boosts Crossborder Ecommerce

Lazada officially launched its Singapore overseas warehouse, providing local warehousing and delivery services to all merchants, enabling ultra-fast order fulfillment within 24 hours. Simultaneously, Alibaba.com has upgraded after-sales service standards for the machinery industry, clarifying service timelines and improving response speed. These initiatives aim to help cross-border e-commerce sellers reduce costs, increase efficiency, and seize market opportunities. The upgraded after-sales service focuses on clear service timeframes to improve response speeds for international buyers and sellers.

01/04/2026 Logistics
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Amazon Sellers Weigh FBA Vs FBM Fulfillment Strategies

Amazon Sellers Weigh FBA Vs FBM Fulfillment Strategies

Amazon sellers face the choice between FBA (Fulfillment by Amazon) and FBM (Fulfillment by Merchant). FBA offers warehousing, delivery, and after-sales service, with advantages including fast shipping and increased conversion rates, but at a higher cost. FBM allows sellers to manage fulfillment themselves, reducing inventory pressure and costs, but requires handling logistics and after-sales service independently, resulting in slower delivery times. Sellers should comprehensively consider their business characteristics, financial strength, and operational capabilities to choose the most suitable fulfillment method.

01/26/2026 Logistics Encyclopedia
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Douyin Shops Adopt Proven Strategies to Boost Sales Retention

Douyin Shops Adopt Proven Strategies to Boost Sales Retention

Facing frequent zeroing of sales in your TikTok Shop? This article delves into four key factors: titles, SKUs, pricing, and transaction channels. It provides optimization strategies to help merchants overcome difficulties and achieve steady shop growth. Pay attention to shop decoration, customer service, and after-sales service to enhance sales activation effects and boost overall performance. Learn how to avoid sales reset and create a sustainable business on the TikTok platform.

01/04/2026 Logistics Industry Insights
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Ebay Sales Growth Spurs Seller Optimization Tips

Ebay Sales Growth Spurs Seller Optimization Tips

This article delves into key strategies for optimizing eBay sales, covering various dimensions such as seller limitations, pricing strategies, product selection techniques, logistics optimization, and after-sales service. Through practical tips and real-world examples, it aims to help sellers overcome sales bottlenecks, enhance store competitiveness, and achieve significant sales growth. It provides actionable insights to improve visibility, conversion rates, and customer satisfaction, leading to increased revenue and a stronger presence on the eBay marketplace.

01/04/2026 Logistics Encyclopedia
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Ozon Retailers Adopt New Strategies to Lift Sales

Ozon Retailers Adopt New Strategies to Lift Sales

This article delves into strategies for boosting sales on the OZON platform, focusing on three key areas: handling after-sales issues, managing buyer expectations, and optimizing advertising campaigns. It provides practical and actionable advice for sellers, aiming to help them overcome sales bottlenecks and achieve stable sales growth. The article offers insights into effective communication, efficient problem-solving, and targeted advertising techniques to improve overall performance and maximize conversion rates on the OZON marketplace.

01/06/2026 Logistics Industry Insights
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Shulex AI Leverages AWS to Enhance Customer Service Efficiency

Shulex AI Leverages AWS to Enhance Customer Service Efficiency

Shulex, in collaboration with AWS, introduces an AI customer service robot service. Built on the AWS technology architecture, it comprises three key modules: knowledge indexing, intelligent Q&A, and data optimization. This provides businesses with comprehensive value across pre-sales, sales, and after-sales stages. Real-world case studies demonstrate that this solution significantly reduces manual ticket volume, shortens problem resolution time, and enhances customer satisfaction.

01/28/2026 Logistics Industry Insights
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Global Shipping Delays Persist After Customs Clearance

Global Shipping Delays Persist After Customs Clearance

The delivery time of international express after arrival is affected by factors such as customs clearance, logistics delivery, express companies, and force majeure, typically requiring 3-10 business days. Understanding these factors helps cross-border e-commerce sellers estimate logistics time and improve customer satisfaction. This includes customs processing efficiency, the express company's operational capacity, and potential unforeseen delays. Accurate estimation leads to better customer expectations and a smoother overall experience.

11/03/2025 Logistics Encyclopedia
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Ecommerce Firms Adapt After Google Translate Exit

Ecommerce Firms Adapt After Google Translate Exit

Google Translate's exit from the Chinese market poses translation challenges for cross-border sellers. This article offers three strategies: restoring Google Translate functionality on web pages (by modifying the hosts file to obtain a new IP address), exploring new Google Translate URLs (via private message), and recommending alternative translation tools (DeepL, Baidu Translate, Youdao Translate). These solutions aim to help sellers overcome language barriers and continue expanding their global business.

01/04/2026 Customs Knowledge
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