WCOWACAM Project Boosts Customs HRM in West and Central Africa

WCOWACAM Project Boosts Customs HRM in West and Central Africa

WCO, in collaboration with WACAM, is developing customs HRM experts in West and Central Africa to enhance management capabilities. Through training and practical exercises, the initiative aims to build a regional think tank, fostering customs modernization. This partnership strengthens regional cooperation and promotes efficient customs practices, ultimately contributing to improved trade facilitation and economic development within the region. The focus is on equipping customs officials with the necessary skills and knowledge to effectively manage human resources and implement modern customs procedures.

02/02/2026 Customs Knowledge
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Gambias Customs Reform Gains WCO Backing for West African Talent Hub

Gambias Customs Reform Gains WCO Backing for West African Talent Hub

The WCO is supporting the Gambia Revenue Authority (GRA) in upgrading its human resources management. This initiative pioneers competency-based HRM in West and Central Africa, aiming to establish a regional hub for talent. The project focuses on developing skills and capabilities within the GRA, ultimately enhancing its operational efficiency and effectiveness. By implementing modern HR practices, the GRA aims to attract, retain, and develop a highly skilled workforce, contributing to improved revenue collection and overall economic development in the region.

02/03/2026 Customs Knowledge
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Madagascar Tax Authority Enhances Revenue Via HR Modernization

Madagascar Tax Authority Enhances Revenue Via HR Modernization

The Madagascar Revenue Authority (MRA) is modernizing its human resource management system with the support of the World Customs Organization (WCO). By building a competency-based HR management system and empowering the HR department to become a strategic partner, the MRA aims to improve tax collection efficiency, optimize taxpayer services, and ultimately promote sustainable national economic development. The WCO's continued support will provide strong momentum for the MRA's modernization process. The focus is on developing talent and building capacity within the organization.

02/03/2026 Customs Knowledge
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Eswatini Enhances Trade with Workforce Development

Eswatini Enhances Trade with Workforce Development

Eswatini is enhancing the professionalism of its customs workforce by building a modern, competency-based human resource management system to drive trade facilitation. The World Customs Organization (WCO) provided expert diagnosis and support, and the Eswatini Revenue Authority (SRA) has committed to adopting the principles and developing an implementation plan. This initiative aims to remove trade barriers, improve efficiency, and ultimately promote national economic development. The focus on talent development within the customs administration is crucial for achieving sustainable trade facilitation outcomes.

02/05/2026 Customs Knowledge
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West and Central Africa Push to Modernize Customs Systems

West and Central Africa Push to Modernize Customs Systems

The 7th Annual Meeting of Capacity Building Focal Points for West and Central Africa focused on customs reform and modernization strategies. Key challenges discussed included leadership, human resources, outsourcing responsibility repatriation, and trade facilitation. The meeting emphasized strengthening regional cooperation and WCO support to enhance customs management, promote regional economic development, and build an efficient and secure global trade system. The discussions aimed to improve the effectiveness and efficiency of customs administrations in the region, ultimately contributing to increased trade and economic growth.

02/05/2026 Customs Knowledge
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WCO Aids Mozambique in Tax Authority HR Modernization

WCO Aids Mozambique in Tax Authority HR Modernization

With funding from China, the World Customs Organization (WCO) is assisting the Mozambique Tax Authority in modernizing its human resources management system. Through diagnostic assessments and workshops, the WCO provided recommendations to improve employee competence, enhance organizational efficiency, and ultimately better achieve its strategic goals. This capacity building initiative aims to strengthen the Mozambique Tax Authority's HR practices, leading to improved performance and effectiveness in revenue collection and customs administration. The project focuses on developing skills and knowledge within the organization.

02/06/2026 Customs Knowledge
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Lesotho Revenue Authority Upgrades HCM for Talent Management

Lesotho Revenue Authority Upgrades HCM for Talent Management

With the support of the World Customs Organization, the Lesotho Revenue Authority implemented a competency-based human resource management system. This initiative aims to enhance the efficiency of the organization and improve tax collection. The system focuses on developing the skills and knowledge of employees to ensure they are equipped to meet the demands of their roles. By investing in talent development and capacity building, the Lesotho Revenue Authority seeks to strengthen its operations and contribute to the country's economic growth.

02/06/2026 Customs Knowledge
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WCO Backs Ethiopias Customs Modernization with Talent Assessment

WCO Backs Ethiopias Customs Modernization with Talent Assessment

WCO assists Ethiopian Customs in improving human resource management, promoting modernization. Experts recommend optimizing recruitment, training, and performance evaluation, providing a reference for developing countries. The focus is on building a skilled and motivated workforce to support customs reforms and enhance operational efficiency. This initiative aims to strengthen Ethiopia's capacity to effectively manage its borders and facilitate trade, ultimately contributing to economic growth and regional integration. The recommendations offer practical guidance for other developing countries seeking to modernize their customs administrations.

01/07/2026 Customs Knowledge
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Key Factors for Selecting Efficient Automated Storage Systems

Key Factors for Selecting Efficient Automated Storage Systems

This paper delves into six key elements for evaluating Automated Storage and Retrieval Systems (ASRS), aiming to assist businesses in making informed decisions during upgrades. It covers crucial aspects such as flexibility, safety, human-machine collaboration, maintainability, energy efficiency, and return on investment. By considering these factors, companies can optimize their ASRS implementation and achieve maximum benefits, leading to improved warehouse operations and enhanced overall efficiency. The analysis provides a comprehensive framework for assessing the value proposition of ASRS technology.

01/16/2026 Warehousing
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Ecommerce Warehouses Adopt Flexible Forklifts and Automation

Ecommerce Warehouses Adopt Flexible Forklifts and Automation

In the e-commerce era, warehouse operations face challenges including space constraints, labor shortages, and fluctuating order volumes. Innovative technologies like narrow aisle forklifts optimize space utilization, while flexible automation enhances picking speed and caters to personalized demands. Companies should carefully select automation solutions tailored to their specific business needs to achieve efficiency gains and cost optimization. The key is to find the right balance between automation and human labor to maximize productivity and adapt to the dynamic demands of e-commerce fulfillment.

01/19/2026 Warehousing
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