Eswatini Overhauls HR to Improve Trade Facilitation
Eswatini is addressing trade facilitation challenges by reforming its human resource management system. With WCO support, the SRA conducted a 'People Development Diagnostic' to assess capacity gaps and committed to adopting competency-based management. By building competency models, optimizing training programs, improving performance management, and planning career development, Eswatini aims to enhance customs efficiency and promote economic development. This initiative serves as a valuable example for other developing countries seeking to modernize their customs operations and leverage human capital for improved trade outcomes.
