New IATA Course Aims to Boost Airline Customer Service

New IATA Course Aims to Boost Airline Customer Service

The International Air Transport Association (IATA) offers the 'Airline Customer Service' course to enhance the service skills of frontline customer service staff, addressing industry changes driven by the internet and social media. The course covers communication skills, cross-cultural awareness, and stress management. Through online self-study and examinations, participants can earn an IATA certificate, ultimately improving the customer service level of airlines. This program equips professionals with the necessary tools to excel in today's dynamic aviation landscape and provide exceptional customer experiences.

01/08/2026 Airlines
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OAG Unveils Airline Tech Innovation Radar for Industry Trends

OAG Unveils Airline Tech Innovation Radar for Industry Trends

OAG introduces a monthly feature, the 'Airline Technology Innovation Radar,' to track and analyze the latest innovations in aviation technology, covering both operations and retail sectors. It assesses the transformative impact and origins of these innovations. Utilizing a case study framework and data-driven insights, the Radar provides strong support for industry decision-making. Furthermore, it encourages community interaction and knowledge sharing to collectively build an aviation technology innovation ecosystem. The aim is to offer valuable perspectives and foster collaboration within the industry.

01/07/2026 Logistics Industry Insights
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Pascan Aviation CEO Discusses Regional Airline Challenges and Growth

Pascan Aviation CEO Discusses Regional Airline Challenges and Growth

Pascan Aviation's CEO shares insights into the challenges and opportunities facing regional airlines. He emphasizes the importance of focusing on local markets, expanding business operations, prioritizing customer satisfaction, implementing lean operations, and fostering innovative development. He highlights the need for regional airlines to adapt and thrive in a competitive environment by building strong relationships with local communities and providing reliable and affordable air travel options. These strategies are crucial for sustainable growth and success in the regional aviation sector.

01/07/2026 Airlines
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Digital Innovation Set to Transform Airline Operations OAG Report

Digital Innovation Set to Transform Airline Operations OAG Report

OAG released a report exploring the future of airline operations, focusing on aircraft turnaround, flight planning, and baggage management. It reveals how digitalization, AI, and IoT technologies drive operational efficiency, cost reduction, and improved passenger experience. The report provides airlines with strategic insights and action guidelines to help them stand out in a competitive market. It highlights the potential of these technologies to revolutionize airline operations and create a more seamless and efficient travel experience for passengers.

01/15/2026 Logistics Industry Insights
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OAG Report Reveals Airline Industry Competitive Edge Via Data

OAG Report Reveals Airline Industry Competitive Edge Via Data

OAG has released its latest aviation industry report, providing global flight data and industry analysis. The report covers key areas such as on-time performance, technology trends, airline capacity, and airport connectivity. It aims to help industry professionals and stakeholders gain a comprehensive understanding of aviation industry dynamics and capture market trends, providing data-driven support for decision-making. This report offers valuable insights into the current state and future direction of the aviation sector.

01/15/2026 Logistics Industry Insights
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OAG API Enhances Airline Decisions with Accurate Flight Data

OAG API Enhances Airline Decisions with Accurate Flight Data

The OAG Flight Info API provides a comprehensive and flexible flight data solution, covering over 900 airlines worldwide. It offers real-time updates, an easily integrated API architecture, and a convenient development environment. This empowers businesses to optimize operations, enhance customer experience, and gain a competitive edge in the aviation and related industries. Access up-to-the-minute flight schedules, status updates, and historical data to make informed decisions and improve efficiency.

01/15/2026 Logistics
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Global Airline Profit Margins to Reach 39 by 2026

Global Airline Profit Margins to Reach 39 by 2026

The International Air Transport Association (IATA) forecasts stabilizing global airline profitability despite supply chain challenges, projecting a 3.9% net profit margin by 2026. The report highlights passenger and cargo volume growth, but notes that returns on invested capital remain below the cost of capital. The industry is calling for a rebalancing of the value chain, reduced regulatory burdens, and improved efficiency to enhance profitability and sustainability in the long term. This includes addressing infrastructure constraints and streamlining operational processes.

01/16/2026 Logistics Industry Insights
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Trat Airport Boosts Thailand’s Cargo Export Capabilities

Trat Airport Boosts Thailand’s Cargo Export Capabilities

Dat Kat Airport, located in Thailand, has the IATA code TDX and the ICAO code VTBO. The airport provides crucial connectivity services for international cargo. Understanding airport information and related terminology is essential for business professionals. Additionally, learning about airline alliances and cargo-related knowledge can enhance the effectiveness and efficiency of international logistics operations.

07/29/2025 Airport Codes
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Mcminnville Airport RNC Expands Global Air Freight Capabilities

Mcminnville Airport RNC Expands Global Air Freight Capabilities

Troubled by airport codes? West Coast Freight offers McMinnville Airport (RNC) code lookup, along with details for over 40,000 cities and airports worldwide. Our unique Pinyin initial code search rule helps you easily grasp global air freight trends. We also provide air freight tracking, airline inquiries, and other services, making us a valuable assistant for your air freight business.

09/29/2025 Airport Codes
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Saudi Arabia Expands Aviation Sector with New Airline, IATA Hub

Saudi Arabia Expands Aviation Sector with New Airline, IATA Hub

The Saudi Arabian government has announced that the International Air Transport Association will establish a regional office in Riyadh to meet the growing demands of the industry. Additionally, plans are underway to launch a new flagship airline aimed at transforming Saudi Arabia into a global logistics hub, enhancing economic diversification, and reducing reliance on oil. The new airline is expected to increase the number of international routes significantly and boost air cargo capacity, with an anticipated ranking as the fifth largest in global air transit volume.

07/29/2025 Logistics
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