New IATA Course Aims to Boost Airline Customer Service

New IATA Course Aims to Boost Airline Customer Service

The International Air Transport Association (IATA) offers the 'Airline Customer Service' course to enhance the service skills of frontline customer service staff, addressing industry changes driven by the internet and social media. The course covers communication skills, cross-cultural awareness, and stress management. Through online self-study and examinations, participants can earn an IATA certificate, ultimately improving the customer service level of airlines. This program equips professionals with the necessary tools to excel in today's dynamic aviation landscape and provide exceptional customer experiences.

01/08/2026 Airlines
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OAG Unveils Airline Tech Innovation Radar for Industry Trends

OAG Unveils Airline Tech Innovation Radar for Industry Trends

OAG introduces a monthly feature, the 'Airline Technology Innovation Radar,' to track and analyze the latest innovations in aviation technology, covering both operations and retail sectors. It assesses the transformative impact and origins of these innovations. Utilizing a case study framework and data-driven insights, the Radar provides strong support for industry decision-making. Furthermore, it encourages community interaction and knowledge sharing to collectively build an aviation technology innovation ecosystem. The aim is to offer valuable perspectives and foster collaboration within the industry.

01/07/2026 Logistics Industry Insights
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Pascan Aviation CEO Discusses Regional Airline Challenges and Growth

Pascan Aviation CEO Discusses Regional Airline Challenges and Growth

Pascan Aviation's CEO shares insights into the challenges and opportunities facing regional airlines. He emphasizes the importance of focusing on local markets, expanding business operations, prioritizing customer satisfaction, implementing lean operations, and fostering innovative development. He highlights the need for regional airlines to adapt and thrive in a competitive environment by building strong relationships with local communities and providing reliable and affordable air travel options. These strategies are crucial for sustainable growth and success in the regional aviation sector.

01/07/2026 Airlines
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Nanjing To South America Freight Air Transportation Price Summary

Nanjing To South America Freight Air Transportation Price Summary

This article consolidates air freight pricing information from Nanjing to South America and other regions, detailing routes and quotations for multiple cities in South America. With the peak season approaching, prices show some fluctuation; specific flight quotes, departure dates, and airline information are provided as references for customers' shipping choices. It is emphasized that actual costs will depend on the specific goods, and customers are advised to confirm with customer service in a timely manner.

07/22/2025 Logistics
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Saudi Arabia Expands Aviation Sector with New Airline, IATA Hub

Saudi Arabia Expands Aviation Sector with New Airline, IATA Hub

The Saudi Arabian government has announced that the International Air Transport Association will establish a regional office in Riyadh to meet the growing demands of the industry. Additionally, plans are underway to launch a new flagship airline aimed at transforming Saudi Arabia into a global logistics hub, enhancing economic diversification, and reducing reliance on oil. The new airline is expected to increase the number of international routes significantly and boost air cargo capacity, with an anticipated ranking as the fifth largest in global air transit volume.

07/29/2025 Logistics
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New IATA AHM 732 Delay Codes Boost Airline Performance Tracking

New IATA AHM 732 Delay Codes Boost Airline Performance Tracking

This webinar focuses on the new IATA AHM 732 delay codes, aiming to equip performance managers, data analysts, and frontline staff with the knowledge to master the new code system. The goal is to improve flight delay data collection and analysis capabilities, ultimately optimizing airport operational efficiency and reducing costs. The webinar will delve into the new code structure, data collection best practices, analysis methods and tools, and share practical case studies to illustrate effective implementation.

12/30/2025 Logistics Industry Insights
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United Airlines Expands Global Cargo Network with Digital Upgrades

United Airlines Expands Global Cargo Network with Digital Upgrades

United Airlines, a leading global airline, offers efficient and reliable logistics solutions to global trade partners through its extensive route network, robust cargo capacity, flexible agency policies, and exceptional service. Leveraging a digital platform, differentiated pricing strategies, and sustainable development initiatives, United Airlines is continuously strengthening its industry leadership and helping businesses seize market opportunities. The airline's commitment to innovation and customer satisfaction positions it as a key enabler in the dynamic landscape of air cargo and global commerce.

01/04/2026 Airlines
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Boutique Air Expands Routes Enhances Tracking Services

Boutique Air Expands Routes Enhances Tracking Services

This article provides an in-depth analysis of Boutique Air, offering route inquiries, code information, and air freight tracking guidance. From a data analyst's perspective, it examines the airline's operational model and provides practical advice for selecting an airline to optimize logistics solutions. A West Coast airline inquiry system offers global airline information, enabling users to easily search and track cargo. This resource helps users make informed decisions regarding air freight and logistics.

08/22/2025 Airlines
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Aviation Data Boosts Hotel Industry Growth

Aviation Data Boosts Hotel Industry Growth

The hotel industry is entering a "data-driven" era, with aviation data emerging as a new growth area. By analyzing flight schedules, bookings, ticket prices, flight status, and seat data, hotels can accurately forecast demand, optimize pricing, uncover potential markets, make informed location decisions, conduct targeted marketing, and implement dynamic pricing strategies. These tactics help improve occupancy rates, increase revenue, and achieve a substantial return on investment.

01/07/2026 Logistics Industry Insights
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