Airline Industry Focuses on Passenger Experience and Efficiency
Global air passenger volume is projected to double by 2037. To address this challenge, this paper emphasizes the importance of a passenger-centric approach and explores how embracing new technologies and continuous learning can enhance both passenger experience and operational efficiency. The article also mentions the provision of specialized passenger experience courses to help industry professionals improve their skills. This focus on innovation and skill development is crucial for meeting the growing demands of the aviation industry and ensuring a positive travel experience for all passengers.
