Mali Customs Adopts Competencybased HR Modernization

Mali Customs Adopts Competencybased HR Modernization

Mali Customs, with the support of the World Customs Organization, is committed to modernizing its HRM through GRH reform. This involves diagnosing the existing system and building a competency-based HRM system, including developing job descriptions, competency models, and position descriptions, alongside capacity building initiatives. Despite facing challenges, Mali Customs is actively pushing forward with these reforms to enhance overall effectiveness and better serve national economic development. The reform aims to improve efficiency and effectiveness in customs administration.

01/26/2026 Customs Knowledge
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Sudan Customs Overhauls HR to Boost Trade Efficiency

Sudan Customs Overhauls HR to Boost Trade Efficiency

With the assistance of the World Customs Organization (WCO), Sudanese Customs has launched a Human Resources modernization project. This initiative aims to enhance the professionalism and efficiency of the customs workforce by establishing a competency-based management system. The goal is to better serve national economic development and international trade security. The project encompasses assessing the current management situation, developing practical tools, formulating a roadmap, and providing ongoing expert support. This comprehensive approach seeks to transform HR practices within Sudanese Customs.

01/26/2026 Customs Knowledge
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Lesotho Revenue Authority Adopts Competencybased HR Reform

Lesotho Revenue Authority Adopts Competencybased HR Reform

The Lesotho Revenue Authority (LRA), with support from the World Customs Organization, is actively modernizing its GRH system based on competency models. Through the establishment of working groups, development of competency models, and participation in customized training programs, the LRA aims to improve employee quality, enhance organizational effectiveness, and strengthen organizational competitiveness. This experience provides valuable lessons for other tax authorities. The transformation focuses on building a skilled and efficient workforce to effectively manage tax administration and contribute to national development.

01/26/2026 Customs Knowledge
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Global Airlines Adopt NDC to Boost Profits Customer Loyalty

Global Airlines Adopt NDC to Boost Profits Customer Loyalty

The airline industry has long suffered from low profit margins, making retail transformation essential. By adopting NDC (New Distribution Capability), airlines can achieve cost control, revenue growth, and enhanced customer loyalty. The industry will likely see increased differentiation, with those embracing NDC benefiting and those clinging to traditional methods facing challenges. Accelya is committed to lowering the barriers to NDC adoption, helping airlines achieve digital transformation and collectively embrace a brighter future for the aviation industry. This transition is crucial for survival and sustained profitability.

02/12/2026 Logistics Industry Insights
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Chinas AI Tutors Baidu and Alibaba Bots Tested for Learning

Chinas AI Tutors Baidu and Alibaba Bots Tested for Learning

This study evaluates the application of ERNIE Bot (Wenxin Yiyan) and Qwen (Tongyi Qianwen) in the field of education. Tests in subjects like high school English and junior high school mathematics reveal that both models possess strengths and weaknesses, indicating room for improvement. The assessment highlights the current capabilities and limitations of these large language models in supporting educational tasks and providing personalized learning experiences. Further research and development are needed to optimize their performance and ensure their effective integration into educational settings.

12/30/2025 Logistics Industry Insights
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Lesotho Upgrades Tax Talent Management System

Lesotho Upgrades Tax Talent Management System

The Lesotho Revenue Authority (LRA) is modernizing its human resource management system to improve operational efficiency and tax collection. The World Customs Organization (WCO) supports the LRA through training and capacity building, assisting in the implementation of a competency-based HRM system to build a highly effective tax workforce. With strong commitment from LRA senior management and continued empowerment from the WCO, the LRA aims to achieve its modernization goals. This collaboration focuses on developing a skilled and competent workforce to drive revenue generation and improve tax administration.

02/06/2026 Customs Knowledge
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Lazada Thailand Posts Profit Surge Amid Ecommerce Strategy Shift

Lazada Thailand Posts Profit Surge Amid Ecommerce Strategy Shift

Lazada Thailand achieved a revenue of 38 billion Thai Baht in 2022 and turned profitable, largely attributed to the contribution of Lazada Express. Facing challenges from competitors like Shopee's profitability strategies and reduced consumer spending, Lazada needs to optimize its operations, enhance user experience, and explore new growth opportunities. This is crucial for maintaining its competitive edge in the highly competitive Thai e-commerce market.

01/07/2026 Logistics Industry Insights
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Barbados Customs Enhances Efficiency with HR Management Reform

Barbados Customs Enhances Efficiency with HR Management Reform

The Barbados Customs and Excise Department (BCED) is undergoing a competency-based HRM reform in collaboration with the World Customs Organization (WCO) and the International Monetary Fund (IMF). Aiming to enhance operational efficiency, revenue collection, and stakeholder engagement, BCED is committed to modernizing its talent management practices. This involves developing a competency framework, job catalog, and exploring the establishment of an internal HRM department. By strengthening its human resources, BCED seeks to contribute more effectively to economic development.

01/22/2026 Customs Knowledge
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Lesotho Revenue Authority Advances Tax Modernization with Talent Initiative

Lesotho Revenue Authority Advances Tax Modernization with Talent Initiative

The Lesotho Revenue Authority (LRA) is actively implementing a competency-based human resource management system to enhance operational efficiency and tax collection capabilities. Supported by the World Customs Organization through the EPCB-HRMP project, the initiative aims to assist LRA in building a strategic HR management system. This system focuses on aligning talent with roles, ultimately contributing to LRA's modernization goals. This endeavor offers valuable lessons and best practices for other African tax administrations seeking to modernize their HR practices and improve overall performance.

01/22/2026 Customs Knowledge
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Ebay Evolves From Auction Site to Global Ecommerce Giant

Ebay Evolves From Auction Site to Global Ecommerce Giant

eBay started as an auction platform and has evolved into a diverse e-commerce marketplace. With a global presence, eBay focuses on enhancing user experience and seller services. Technology drives its innovation, allowing it to maintain a leading position in the competitive e-commerce landscape. The company's commitment to improvement and adaptation has been key to its success and continued growth.

01/23/2026 Logistics Industry Insights
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