Saia Moves Customer Service to Local Terminals for Faster Support

Saia Moves Customer Service to Local Terminals for Faster Support

Saia Logistics is decentralizing its customer service functions to local terminals to improve responsiveness and customer experience. This move aims to break the traditional centralized service model by directly connecting customers with local teams. While facing challenges in balancing efficiency and cost, it promises breakthroughs in rapid response and personalized service. This transformation also inspires the logistics industry, highlighting the need for continuous innovation and technology adoption to adapt to evolving customer needs. The shift emphasizes localized support for enhanced customer satisfaction.

01/08/2026 Logistics
Read More
Mali Customs Boosts Training with WCO Support for Staff Efficiency

Mali Customs Boosts Training with WCO Support for Staff Efficiency

With the support of the World Customs Organization, Mali Customs developed a Human Resource Management Strategy for 2018-2021. This strategy aims to enhance employee skills, improve work efficiency, and strengthen organizational cohesion through tools like competency models, ultimately achieving the overall mission of customs. The success of Mali Customs has attracted significant attention from the Ministry of Finance and is expected to be promoted to other government departments. The focus is on building a capable and motivated workforce to drive customs modernization and improve overall performance.

01/26/2026 Customs Knowledge
Read More
EU Airport Subsidy Rules Gain IATA Support for Fair Competition

EU Airport Subsidy Rules Gain IATA Support for Fair Competition

IATA welcomes the European Commission's ruling on airport subsidies, believing it will foster a level playing field among European airports and lay the groundwork for a healthy aviation industry. IATA's Director General emphasizes the importance of eliminating market distortions and calls for improved overall aviation efficiency. This includes lowering airport charges to provide better services for passengers. By addressing unfair subsidies and promoting efficiency, the aviation industry can thrive and offer more value to consumers.

02/12/2026 Logistics Industry Insights
Read More
Global Aviation Body Urges Policy Support for Sustainable Fuel Growth

Global Aviation Body Urges Policy Support for Sustainable Fuel Growth

IATA reports a significant increase in Sustainable Aviation Fuel (SAF) production, but supply remains insufficient, representing a small fraction of total renewable fuel production. To achieve the aviation industry's net-zero emissions goal, IATA urges governments to increase policy support, incentivize SAF production, and diversify feedstocks. They also call upon traditional oil companies to increase investment in SAF, highlighting strong public support for SAF. Increased production and investment are crucial to meeting future demand and decarbonizing the aviation sector.

02/03/2026 Logistics Industry Insights
Read More
Euro Tests Key Support Level Amid Dollar Strength Market Volatility

Euro Tests Key Support Level Amid Dollar Strength Market Volatility

EUR/USD has turned downward after testing a key resistance level and is now approaching a significant support area. This analysis examines the daily and hourly charts, discussing the balance of power between bulls and bears, and proposes corresponding trading strategy recommendations. Investors should pay close attention to economic data from Europe and the US, central bank policy movements, and geopolitical risks, making prudent decisions.

02/04/2026 Exchange Rate Query
Read More
UPS Expands Global SME Support with Faster Delivery Drone Services

UPS Expands Global SME Support with Faster Delivery Drone Services

UPS has launched a series of innovative services, including seven-day delivery, drone healthcare, and an expanded Access Point network, aimed at empowering SMEs to expand global trade. By proactively forecasting market demand, collaborating with retailers, and adjusting its supply chain, UPS is actively responding to market changes and trade challenges, ensuring it is well-prepared for the upcoming peak season. These initiatives demonstrate UPS's commitment to providing flexible and efficient solutions for businesses navigating the complexities of international commerce.

01/28/2026 Logistics Industry Insights
Read More
WTO Pact Gains Global Support to Boost Trade in Developing Nations

WTO Pact Gains Global Support to Boost Trade in Developing Nations

To help developing countries fully leverage the potential of the WTO's Trade Facilitation Agreement (TFA), multiple international organizations and development partners reaffirmed their commitment to providing comprehensive and coordinated support. This includes technical assistance, capacity building, and financial support aimed at streamlining trade procedures, reducing trade costs, and improving trade efficiency. The ultimate goal is to promote fairness and prosperity in the global economy by enabling smoother and more accessible trade processes for all nations.

12/30/2025 Customs Knowledge
Read More
Morocco Adopts AI for Customs Risk Management with SECO WCO Support

Morocco Adopts AI for Customs Risk Management with SECO WCO Support

The second phase of the SECO-WCO Global Trade Facilitation Programme has been launched in Morocco, aiming to enhance the risk management capabilities of Moroccan Customs through the introduction of AI and ML technologies. The project encompasses technical assistance, capacity building, and strategic planning, with the goal of building a smarter, more efficient customs system that promotes trade facilitation and economic development. The WCO will continue to provide support, assisting Morocco in achieving customs intelligence upgrades.

02/12/2026 Customs Knowledge
Read More
WCO and ICAO Enhance Air Cargo Security to Support Global Trade

WCO and ICAO Enhance Air Cargo Security to Support Global Trade

The World Customs Organization (WCO) and the International Civil Aviation Organization (ICAO) have jointly released new regulations to strengthen air cargo security and facilitate trade. Through the 'Joint Guiding Principles on Pre-Loading Advance Cargo Information' and the 'Joint Guidance on the Coordination of Customs Authorized Economic Operator and Aviation Security Regulated Agent/Known Consignor Programmes', the initiative aims to improve risk assessment and program coordination. This collaborative effort seeks to build a safer and more efficient global air cargo supply chain.

01/19/2026 Customs Knowledge
Read More
Enhancing Port Competitiveness in Container Transshipment Business

Enhancing Port Competitiveness in Container Transshipment Business

In recent years, port cities have regarded container transshipment as a key competitive advantage by enhancing economic and geographic conditions as well as both hardware and software facilities to attract transshipment cargo. Ports like Singapore and Hong Kong have become global transshipment hubs due to their unique advantages. The transshipment business not only increases port throughput but also promotes the long-term development of the ports.

07/21/2025 Logistics
Read More