Amazon Enhances Customer Service to Boost Loyalty

Amazon Enhances Customer Service to Boost Loyalty

This article delves into how Amazon sellers can create an exceptional customer experience by efficiently responding to customer inquiries. It covers key aspects such as accurately answering questions on Listing pages, effectively handling buyer-seller messages, addressing negative feedback, and continuously optimizing customer service quality. The article provides practical best practices and tool recommendations to help sellers improve customer loyalty and achieve business growth. It focuses on providing valuable insights and actionable strategies for enhancing customer satisfaction and driving sales on the Amazon platform.

01/06/2026 Logistics Encyclopedia
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Amazon Vs Ebay Key Differences for Crossborder Sellers

Amazon Vs Ebay Key Differences for Crossborder Sellers

This paper provides an in-depth comparison of Amazon and eBay, two major cross-border e-commerce platforms. It analyzes their strengths and weaknesses from four dimensions: seller competition, buyer demographics, product sales methods, and logistics costs. The aim is to assist cross-border e-commerce sellers in selecting the most suitable platform based on their specific product characteristics and target customers, ultimately facilitating business growth. This comparative analysis enables informed decision-making for optimal platform choice and enhanced performance in the global e-commerce landscape.

01/05/2026 Logistics Industry Insights
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Ebay Sellers Gain Edge with Optimized Shipping Strategies

Ebay Sellers Gain Edge with Optimized Shipping Strategies

This article provides a detailed guide on setting up shipping on eBay, using the US site as an example. It comprehensively explains how to create shipping policies, configure domestic and international shipping costs, select shipping services, and exclude shipping locations. The aim is to help sellers optimize their logistics, improve the buyer experience, and ultimately increase sales. It covers creating shipping rules, specifying costs for different regions, and choosing appropriate carriers. By following these steps, sellers can streamline their shipping process and attract more customers.

01/05/2026 Logistics Encyclopedia
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Crossborder Ecommerce Firm Tong Stake Sold in Mystery Auction

Crossborder Ecommerce Firm Tong Stake Sold in Mystery Auction

The auction of Global Top's equity has concluded, with the mysterious buyer Li*min emerging, sparking speculation about their identity and strategic intentions. This auction could be a turning point for Global Top, with the new shareholder potentially bringing new development opportunities. It also reflects the accelerating trend of industry reshuffle in cross-border e-commerce. Companies need to continuously improve their competitiveness to survive in the fierce market competition. The outcome highlights the dynamic nature of the industry and the need for adaptation to thrive.

01/05/2026 Logistics Industry Insights
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Ebay Sellers Boost Sales with Optimized Shipping Strategies

Ebay Sellers Boost Sales with Optimized Shipping Strategies

This article delves into the common logistics methods used by sellers on the eBay platform, including EMS, international express, international small packages, and dedicated line express under the self-fulfillment model, as well as the overseas warehouse model and eBay Send service. It analyzes the advantages, disadvantages, and applicable scenarios of various logistics methods for different types of sellers, helping them choose the most suitable logistics solutions to improve buyer experience and store competitiveness. The analysis aims to optimize the seller's approach to fulfillment for better performance.

12/31/2025 Logistics
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Ebay Sellers Boost Sales with Optimized Product Images

Ebay Sellers Boost Sales with Optimized Product Images

This article delves into the importance of eBay main images and provides optimization methods. It emphasizes using a white background to highlight products and details six key image optimization strategies: simplicity, compliance, mobile optimization, multi-angle views, close-up shots, and diversified shooting. The goal is to help sellers create more attractive main images, improve product click-through rates and conversion rates, ultimately leading to increased sales. It stresses the importance of visually appealing and informative images to capture buyer attention and drive purchasing decisions.

12/31/2025 Logistics Encyclopedia
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Ebay Sellers Face Penalties for Late Shipments Key Fixes

Ebay Sellers Face Penalties for Late Shipments Key Fixes

This article provides an in-depth analysis of the calculation method and impact of eBay's late shipment rate. It details the criteria for determining 'compliant' and 'non-compliant' transactions and offers practical tips and optimization strategies to address shipping delays. The aim is to help sellers effectively reduce the late shipment rate, improve store operation quality, and gain more buyer trust and support. By understanding these metrics and implementing the suggested improvements, sellers can enhance their reputation and overall performance on the eBay platform.

12/29/2025 Logistics Encyclopedia
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Ebay Sellers Key Tips to Avoid Mistakes Increase Revenue

Ebay Sellers Key Tips to Avoid Mistakes Increase Revenue

This article provides an in-depth analysis of eBay's core rules, covering aspects such as product categories, item location, external links, shipping solutions, and product attributes. It offers practical selling tips for sellers to avoid operational risks, improve store sales and buyer satisfaction, and achieve success in cross-border e-commerce. The analysis aims to help sellers navigate eBay's policies effectively, ensuring compliance and maximizing their potential on the platform. By understanding and adhering to these rules, sellers can build a thriving and sustainable business on eBay.

12/29/2025 Logistics Encyclopedia
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Amazon Adjusts Refund Policy for Lowvalue Items

Amazon Adjusts Refund Policy for Lowvalue Items

Amazon US has launched a new "Refund-Only" policy, allowing refunds for items under $75 in certain situations without requiring returns. This aims to improve the buyer experience but places higher demands on sellers. Sellers need to pay attention to the impact on return rates and commission refund rules. It's crucial to strictly control product quality, optimize product descriptions, and improve customer service to adapt to the changes brought by the new policy. This will help mitigate potential losses and maintain profitability in the long run.

12/30/2025 Logistics
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New Tool Automates Amazon Seller Keyword Research

New Tool Automates Amazon Seller Keyword Research

Youmai Cloud plugin introduces the "Search Box Keyword Expansion" feature, helping Amazon sellers efficiently discover keywords and say goodbye to manual, inefficient searching. With one-click keyword expansion, quickly obtain massive real buyer search terms for Listing optimization, advertising, and proactive negative keyword implementation. This enhances product visibility, improves advertising ROI, and allows sellers to seize market opportunities. This feature allows sellers to quickly find relevant keywords that customers are actually searching for on Amazon, leading to better listing performance and more effective advertising campaigns.

12/30/2025 Customs Knowledge
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