South American Call Center Boosts Pet Brand Sales with 90 First Call Resolution

South American Call Center Boosts Pet Brand Sales with 90 First Call Resolution

Pet brand YP partnered with Callnovo's South American call center to solve technical support challenges, significantly improving after-sales service efficiency and user satisfaction. With 24/7 availability, native-speaking technical experts, and a professional customer service system, YP's first-time resolution rate for technical issues increased to 90%, and user satisfaction reached 95%. This partnership successfully transformed YP's strategy from reactive support to service leadership, enhancing brand competitiveness.

02/03/2026 Logistics Industry Insights
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Warehouse Sector Targets Overlooked Talent to Ease Labor Shortage

Warehouse Sector Targets Overlooked Talent to Ease Labor Shortage

The growing warehouse labor shortage requires companies to rethink their approach. Tapping into overlooked talent pools like non-native English speakers, inexperienced workers, and people with disabilities is crucial. Furthermore, optimizing warehouse design and equipment, coupled with increased automation, is essential to enhance the working environment and improve efficiency. By embracing these strategies, businesses can effectively address the challenges posed by the labor shortage and ensure stable and efficient operations.

01/15/2026 Warehousing
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GT Nexus Capgemini Partner to Streamline Global Supply Chains Via Cloud

GT Nexus Capgemini Partner to Streamline Global Supply Chains Via Cloud

GT Nexus and Capgemini have partnered to create supply chain collaborative orchestration capabilities by integrating cloud technology and BPO, aiming to break down information silos and achieve end-to-end visibility. Businesses can benefit from process control, improved efficiency, and reduced costs. This initiative accelerates supply chain digital transformation, providing crucial support for businesses to win in the competition. The cloud-based approach enables real-time data sharing and improved decision-making across the entire supply chain network, ultimately leading to a more resilient and agile operation.

01/26/2026 Logistics Industry Insights
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Ondemand Warehousing Cuts Costs in Global Trade Logistics

Ondemand Warehousing Cuts Costs in Global Trade Logistics

This article delves into how cloud warehouse door-to-door service solves logistics challenges for foreign trade enterprises. Through case studies, it demonstrates significant advantages in reducing costs, improving efficiency, and mitigating risks. It also explores the pricing structure, timeliness standards, and applicable scenarios of cloud warehouse services, providing a reference for foreign trade companies to choose suitable logistics solutions. The analysis aims to guide businesses in leveraging cloud warehousing for optimized supply chain management and enhanced competitiveness in the global market.

02/03/2026 Logistics Industry Insights
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Taboola Boosts Ecommerce Growth in US and Europe

Taboola Boosts Ecommerce Growth in US and Europe

This article provides an in-depth analysis of Taboola native advertising strategies for cross-border e-commerce in Europe and the US. It highlights the advantages of its intelligent recommendation mechanism for precisely reaching target audiences. The article covers key areas such as market analysis, audience targeting, content creation, ad placement, and performance evaluation. It aims to provide businesses with practical promotion solutions to help them succeed in the European and American markets.

01/15/2026 Logistics Industry Insights
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Saas Solutions Drive Business Digital Transformation

Saas Solutions Drive Business Digital Transformation

This article provides an in-depth analysis of SaaS (Software as a Service), covering its definition, importance, working principles, and application scenarios. It elucidates the advantages of SaaS compared to traditional software models and differentiates SaaS from other cloud service models. The aim is to help businesses understand the value of SaaS and choose the most suitable cloud service model for their specific needs, ultimately enabling digital transformation. It highlights the key considerations for companies looking to leverage cloud solutions for improved efficiency and scalability.

02/03/2026 Logistics Encyclopedia
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Online Advertising Shifts From SEO to Paid Traffic Bidding

Online Advertising Shifts From SEO to Paid Traffic Bidding

This article delves into the evolution of online advertising, from display and targeted ads to bidding advertising, revealing the evolutionary logic from 'guaranteed volume' to 'guaranteed price'. It explores future trends such as programmatic buying and native advertising, providing practical suggestions for cross-border e-commerce advertising strategies. The aim is to help businesses achieve effective traffic monetization. The article provides insights into optimizing ad campaigns and maximizing return on investment in the competitive online advertising landscape.

12/29/2025 Logistics Encyclopedia
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Amazon Tightens US Seller Account Verification Process

Amazon Tightens US Seller Account Verification Process

Amazon native account second review storm is coming, sellers need to be vigilant! This article analyzes two types of second reviews: regular second review and account sweeping second review. It provides targeted response strategies to help you resolve the crisis and revitalize your store. Learn about common triggers and proactive measures to minimize the risk of triggering a second review. Stay informed and protect your Amazon business from unexpected disruptions caused by the escalating enforcement of seller verification processes.

01/15/2026 Customs Knowledge
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Supercell Bets on AI to Dominate Gaming Industry

Supercell Bets on AI to Dominate Gaming Industry

Supercell is actively embracing AI, viewing it as a key force in reshaping the gaming industry. Through three strategic pillars: internal efficiency improvement, operational optimization, and AI-native game exploration, Supercell is building a clear AI blueprint. The company emphasizes AI as an assistive tool, not a replacement for creativity, and adheres to a player-first principle, committed to creating more innovative and personalized gaming experiences. This strategic approach aims to lead the future development of the gaming industry.

01/27/2026 Logistics Industry Insights
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Brands Harness Tiktok User Content for Viral Growth

Brands Harness Tiktok User Content for Viral Growth

Brands achieve success on TikTok through UGC marketing. Key strategies include defining specific UGC types, creating branded hashtags, collaborating with influencers, leveraging Duet/Stitch features, and utilizing ad campaigns. This approach helps build trust with Generation Z and enhance brand loyalty. By encouraging user-generated content and actively engaging with the TikTok community, brands can significantly increase their visibility and resonance with a younger, digitally native audience. This fosters a sense of authenticity and connection, ultimately driving brand growth and advocacy.

01/06/2026 Logistics Industry Insights
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