Amazons Noreturn Refund Policy Sparks Seller Concerns

Amazons Noreturn Refund Policy Sparks Seller Concerns

Amazon introduces new rules for managing negative reviews, allowing brand owners to contact buyers who left negative reviews and offer "refund without return." This aims to enhance brand loyalty but carries the risk of abuse. Sellers need to actively monitor reviews, develop communication strategies, utilize refunds reasonably, and fundamentally improve product quality and service levels. This new policy encourages proactive engagement and emphasizes the importance of addressing customer concerns to mitigate the impact of negative feedback.

01/04/2026 Logistics Industry Insights
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Amazon Tightens Review Policy Affecting Seller Listings

Amazon Tightens Review Policy Affecting Seller Listings

Amazon will adjust its variation review sharing policy starting February 12, 2026. Only variations with minor differences and complete functional consistency can share reviews. Variations with substantial differences will have their reviews forcibly separated. This change aims to enhance review authenticity. In the short term, sellers may face challenges such as reduced reviews and conversion pressure. However, it is expected to benefit the platform's ecosystem in the long run by providing more reliable and accurate product information to customers.

01/23/2026 Logistics Industry Insights
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WCO IATA Boost Air Cargo Security and Efficiency

WCO IATA Boost Air Cargo Security and Efficiency

The WCO collaborates with IATA to enhance the security and efficiency of air cargo. The WCO emphasizes cooperation in combating illicit trade, promoting digital customs, and advancing risk management practices. This partnership aims to streamline air cargo processes while ensuring compliance and security, ultimately facilitating global trade and economic growth. The focus is on leveraging technology and collaboration to create a more secure and efficient air cargo environment.

01/05/2026 Logistics Industry Insights
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Tokyo Conference Strengthens Global Wildlife Protection

Tokyo Conference Strengthens Global Wildlife Protection

The 2014 Tokyo World Wildlife Conference focused on combating illegal wildlife trade, emphasizing the role of customs, evidence-based decision-making, and data empowerment. The conference promoted international collaboration, particularly between Africa and Asia, aiming to enhance global wildlife protection efforts and build a future of harmonious coexistence between humans and nature. It highlighted the importance of strengthened customs enforcement and the use of data to inform effective conservation strategies.

12/30/2025 Customs Knowledge
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Global Crackdown on Counterfeiting As Brands Customs Collaborate

Global Crackdown on Counterfeiting As Brands Customs Collaborate

The World Customs Organization (WCO) and the French Manufacturers Association (UNIFAB) have signed a Memorandum of Understanding to strengthen cooperation in combating counterfeit goods. Through information sharing, joint training, and the promotion of IPM tools, both parties aim to improve enforcement efficiency, protect consumer rights, and maintain market order. This collaboration addresses the challenges posed by the global trade in counterfeit goods, fostering a united front against this illicit activity.

12/30/2025 Customs Knowledge
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Global Customs Agencies Collaborate on Humor Initiative nothing to Declare

Global Customs Agencies Collaborate on Humor Initiative nothing to Declare

The film 'Nothing to Declare' humorously depicts Franco-Belgian customs cooperation, highlighting the importance of international customs cooperation in facilitating trade, combating smuggling, and maintaining security. This article delves into the specific manifestations of customs cooperation, the challenges it faces, and its future development directions. It emphasizes the crucial role of customs cooperation in the era of globalization, showcasing how collaborative efforts between customs administrations benefit international trade and security.

12/30/2025 Customs Knowledge
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Skythread Aims to Break Aviation Data Silos for Safety Gains

Skythread Aims to Break Aviation Data Silos for Safety Gains

SkyThread aims to break information barriers in the aviation industry chain and improve asset lifecycle management through aircraft material traceability technology, ensuring flight safety. Its solution builds a digital thread, promotes data sharing, optimizes maintenance processes, reduces costs, and improves efficiency. By combating counterfeit parts, SkyThread provides a safe and reliable operating environment for the aviation industry. It facilitates transparency and accountability, ultimately contributing to enhanced safety and operational excellence.

01/16/2026 Logistics Industry Insights
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WCO Botswana Crack Down on Ecommerce Counterfeits

WCO Botswana Crack Down on Ecommerce Counterfeits

The World Customs Organization (WCO) held a workshop in Botswana to enhance customs officers' ability to combat counterfeit and pirated goods, with a focus on infringement through e-commerce channels. The workshop covered emerging infringement trends, precise targeting techniques, data sharing tools, and environmentally sound destruction guidelines. It emphasized the importance of collaboration among various stakeholders. Combating counterfeit goods requires global cooperation and the collective participation of society.

01/30/2026 Customs Knowledge
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Amazon Reduces Review Visibility Sparking Seller Concerns

Amazon Reduces Review Visibility Sparking Seller Concerns

Amazon is adjusting its front-end display by hiding the number of reviews for some products, instead showing star ratings and the percentage of positive reviews. This aims to incentivize new products, improve product quality, and optimize the platform ecosystem. Sellers need to focus on product quality and service, acquire reviews compliantly, and monitor data changes to adjust their operation strategies accordingly. This change encourages a shift back to focusing on the inherent value and customer satisfaction associated with the product itself.

01/05/2026 Logistics Industry Insights
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Amazon Prioritizes Product Quality in Updated Review System

Amazon Prioritizes Product Quality in Updated Review System

Amazon is adjusting its review display mechanism to increase the weight of recent reviews, emphasizing the importance of product quality and service. Under the new system, recent positive reviews are more likely to be featured prominently, and negative reviews are no longer given absolute priority. Sellers need to prioritize product quality to adapt to these new rules. This change aims to provide a more current and accurate reflection of customer experiences, encouraging sellers to maintain high standards and address issues promptly.

12/29/2025 Logistics Industry Insights
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