New IATA Course Aims to Boost Airline Customer Service

New IATA Course Aims to Boost Airline Customer Service

The International Air Transport Association (IATA) offers the 'Airline Customer Service' course to enhance the service skills of frontline customer service staff, addressing industry changes driven by the internet and social media. The course covers communication skills, cross-cultural awareness, and stress management. Through online self-study and examinations, participants can earn an IATA certificate, ultimately improving the customer service level of airlines. This program equips professionals with the necessary tools to excel in today's dynamic aviation landscape and provide exceptional customer experiences.

01/08/2026 Airlines
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In-depth Analysis of Container Transport Process

In-depth Analysis of Container Transport Process

This article provides an in-depth analysis of the basic processes involved in container transportation, including loading, management, unloading, and distribution. It emphasizes the importance of smooth communication and cooperation while highlighting how industry practitioners accumulate experience and tackle challenges in practice. By sharing real case studies, it effectively enhances work skills and industry awareness.

07/18/2025 Logistics Encyclopedia
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West and Central African Customs Officials Boost Skills Via WCO Training

West and Central African Customs Officials Boost Skills Via WCO Training

Customs trainees from French-speaking West, Central, and parts of African countries visited the WCO Secretariat. Through thematic lectures and exchange visits, they gained in-depth understanding of the WCO's operational mechanisms, strategic planning, and capacity building projects. The training aims to enhance the professional level of customs officers in developing countries, promote international customs cooperation, and build a safer and more efficient global trade system. The visit fostered knowledge sharing and strengthened relationships within the global customs community.

01/05/2026 Customs Knowledge
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Guide to Foreign Trade Forwarding Client Management to Certificates

Guide to Foreign Trade Forwarding Client Management to Certificates

This article provides a practical guide for freight forwarding professionals, covering key aspects such as client follow-up, factory communication, Certificate of Origin application, Bill of Lading processing, port information inquiry, and booking procedures. It aims to help newcomers quickly get started and improve their professional skills in the foreign trade logistics industry. The guide offers valuable insights and actionable advice to streamline operations and enhance efficiency in handling international shipments.

08/21/2025 Logistics Encyclopedia
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Freight Forwarding Insights from HC1752 Forum

Freight Forwarding Insights from HC1752 Forum

This paper analyzes the activity of freight forwarding forum user HC1752, extracting their focus on fleet management processes, pre-entry port operations, and terminal practices. It summarizes experiences such as emphasizing process standardization, being familiar with operational details, and possessing strong communication and coordination skills. Furthermore, it explores the challenges and opportunities facing the freight forwarding industry. The aim is to provide a reference for freight forwarding practitioners.

08/22/2025 Logistics Encyclopedia
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Supply Chain Talent Boosts Value in Global Connectivity

Supply Chain Talent Boosts Value in Global Connectivity

Global supply chain transformation demands new talent profiles. Individuals with end-to-end perspectives and cross-functional collaboration skills are crucial. Traditional supply chain models suffer from value leakage. Companies need to build end-to-end talent pools, through internal development and external hiring, equipped with data-driven decision-making, visual communication, modeling and forecasting, process optimization, and continuous learning capabilities. This will drive continuous supply chain optimization and value growth.

11/03/2025 Logistics Industry Insights
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Crossborder Ecommerce Email Templates Boost Customer Success

Crossborder Ecommerce Email Templates Boost Customer Success

This article provides 12 email templates for cross-border e-commerce sellers covering common scenarios such as payment, shipping, and logistics. It helps sellers efficiently address customer issues, improve communication skills, and build customer trust, ultimately leading to business growth. These templates are designed to streamline customer interactions and provide quick, professional responses to frequently asked questions, allowing sellers to focus on other aspects of their business and enhance overall customer satisfaction.

12/29/2025 Customs Knowledge
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WCO Program Enhances South African Tax Authority Efficiency

WCO Program Enhances South African Tax Authority Efficiency

The World Customs Organization (WCO) held a Leadership and Management Development Workshop in South Africa to support the South African Revenue Service (SARS) in enhancing the capabilities of its middle managers and driving organizational reform. The workshop emphasized the importance of self-awareness, strategic management, people management, communication skills, and change management. Follow-up cooperation is planned to develop a regional center of expertise. Leadership and management development are crucial for organizational success, requiring continuous learning and practice.

01/05/2026 Customs Knowledge
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Uruguay Customs Advances Reform with WCO Leadership Program

Uruguay Customs Advances Reform with WCO Leadership Program

The World Customs Organization (WCO) conducted a leadership and management development workshop for mid-to-senior level managers of Uruguay Customs, supporting its organizational change efforts. The workshop covered core topics such as self-awareness, communication and motivation, delegation and coaching, and change management. It aimed to enhance the leadership and management skills of participants, driving the modernization of Uruguay Customs. Participants and senior management highly praised the WCO program, recognizing its significant value in global customs capacity building.

12/30/2025 Customs Knowledge
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XPO Werner Executives Optimistic About Peak Season Supply Chain

XPO Werner Executives Optimistic About Peak Season Supply Chain

XPO and Werner executives expressed optimism about the 2020 peak season outlook at the CSCMP conference, anticipating an early and sustained peak driven by strong demand and tight capacity. Companies should enhance communication with customers, optimize capacity allocation, increase technology investment, improve employee skills, and strengthen risk management. These strategies are crucial to capitalize on opportunities and navigate challenges presented by the demanding peak season environment within the evolving supply chain landscape. Addressing capacity constraints will be key to success.

12/31/2025 Logistics Industry Insights
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