Serbian Customs Adopts Wcos Competencybased HR Model

Serbian Customs Adopts Wcos Competencybased HR Model

The World Customs Organization (WCO) conducted a Competency-Based Human Resource Management (CBHRM) workshop for the Serbian government, aiming to enhance human resource management and promote customs modernization within Serbian Customs. The workshop covered strategic HRM, HRM systems, the CBHRM framework, and project management. This initiative supports Serbian Customs in building a talent-driven organization.

WCO Enhances Jordan Customs with Advanced Training Program

WCO Enhances Jordan Customs with Advanced Training Program

The WCO assisted Jordan Customs in establishing an internal trainer team to enhance training capabilities. A competency-based approach was adopted to support customs modernization. Data analysis was used to evaluate the effectiveness of the training and optimize resource allocation. This initiative strengthens Jordan Customs' ability to deliver effective training programs and contribute to regional and international customs cooperation.

First “chifeng-manzhouli-europe” International Freight Train Launched, Boosting Foreign Trade Development

First “chifeng-manzhouli-europe” International Freight Train Launched, Boosting Foreign Trade Development

The first "Chimanou" international freight train set off from Chifeng on September 17, carrying 1,100 tons of lysine directly to Russia. The journey covers 9,000 kilometers, taking 10-12 days one way. By utilizing an efficient customs declaration model, companies can benefit from expedited clearance services, significantly improving foreign trade transportation efficiency and enhancing regional economic growth and international competitiveness.

09/18/2019 Logistics
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A New Era of Drone Logistics: The Launch of Beijing's First Delivery Route

A New Era of Drone Logistics: The Launch of Beijing's First Delivery Route

Beijing has recently launched its first drone logistics delivery route, marking a significant development in the field of smart logistics. This route leverages drone technology and modern information systems to enhance logistics efficiency and reduce costs. By effectively alleviating traffic congestion and promoting green development, this initiative also improves the daily experiences of citizens. To ensure safety, relevant authorities have established strict standards and enhanced training.

08/16/2024 Logistics
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South American Call Center Boosts Pet Brand Sales with 90 First Call Resolution

South American Call Center Boosts Pet Brand Sales with 90 First Call Resolution

Pet brand YP partnered with Callnovo's South American call center to solve technical support challenges, significantly improving after-sales service efficiency and user satisfaction. With 24/7 availability, native-speaking technical experts, and a professional customer service system, YP's first-time resolution rate for technical issues increased to 90%, and user satisfaction reached 95%. This partnership successfully transformed YP's strategy from reactive support to service leadership, enhancing brand competitiveness.

WCO Supports Sudan Customs in HR Management Reform

WCO Supports Sudan Customs in HR Management Reform

The World Customs Organization (WCO) held a workshop in Sudan to enhance customs human resource management capabilities, evaluating previous results and improving HRM tools. The workshop focused on workforce planning, job descriptions, competency frameworks, performance appraisal, and employee motivation, resulting in a new roadmap. The WCO provides expertise, technical guidance, and capacity building to help Sudanese Customs build a scientific and efficient human resource management system, enhancing customs modernization.